Retail Assistant Manager - Snowbird Center

Location: Salt Lake City, Utah

Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.

TITLE:             Retail Assistant Manager

LOCATION:    Snowbird Center

STATUS:        Year-Round, Full-Time, Non-Exempt

SCHEDULE:   Varies

• Must be able to work any day of the week including nights, weekends and holidays.

SUMMARY

The Retail Assistant Manager is a hands-on leader who supports multiple retail locations across Snowbird Resort. Positioned between the Store Managers and Supervisors, this role focuses on daily staff management, inter-shop coordination, and the development of frontline talent. The Assistant Manager helps ensure retail operations run smoothly across all locations while reinforcing a consistent standard of guest service, team accountability, and execution.

WHAT YOU’LL DO

• Delivers a great shopping experience to Snowbird customers through effective staff training and measurement of service guidelines.
• Works with the Retail Manager to interview and hire staff.
• Coaches, motivates, and develops staff in a team-oriented goals-oriented environment.
• Works collaboratively with Managing Team to ensure optimal product mix and replenishment.
• Will assist with conducting regular physical inventory class counts and twice annual full-store inventories.
• Maintains the store and storage areas in a safe, clean and organized manner in order to minimize risk to employees, guests and the inventory.
• Works as part of a retail management team, assists in setting divisional goals, supports and implements company and divisional policies.
• Willing to assist in other areas of retail operations as assigned by Retail Administration.
• Works floor-shifts often, juggling management tasks while working in the shop directly with customers.
• This is a very hands-on management role. This person will consistently model great service, jumping in during busy times, and observing performance firsthand.
• Partner with Store Managers to provide feedback, document performance issues, and lead minor disciplinary conversations when necessary.
• Build positive relationships with retail staff—serving as a go-to person for daily questions, guidance, and support.
• Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.
• Travel: Occasional business trips within/outside Utah.

WHAT YOU NEED TO GET THE JOB DONE

• College degree in related field preferred. Additional related work experience may be substituted for education.
• 2-4 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Advanced written, verbal, reading and listening skills. Reading, writing and arithmetic with accuracy.
• Excellence in customer service.
• Outstanding "people-person" with ability to work effectively in a variety of teams.
• Competence leading employees in a goal-oriented win-win working environment.
• MS Outlook, Word, and Excel proficient. Knowledge of, or ability to learn, Yellow Dog (inventory management system), Square (point of sale system) and other retail management systems.
• Work with a large degree of autonomy. Exercise judgment in accordance with company and divisional policies and procedures.
• Maintains a solutions-oriented attitude and seek assistance when roadblocks get in the way. Must be proactive and persistent. Honesty and integrity are paramount.
• Must have off-premise alcohol certification, or be willing to obtain.

 WORK SCHEDULE

• Shifts vary, may be early morning or late evening, weekends, holidays, depending on business levels and scheduling needs.

WORKING CONDITIONS

• Must be prepared to stay overnight, if necessary, on occasional times of road closures.
• May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
• Will regularly travel between Snowbird retail locations on foot or via internal resort transit.
• Must be able to lift 40 lbs.
• Must be able to stand for long periods of time.
• Must demonstr