Associate, Contactless Form Factors

American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. 

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and manages bank partnerships globally.  

Network & Acquirer Solutions (NAS) drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than ~$1.6 trillion in transaction volume globally each year. 

The Network Product & Enablement team is a critical part of the NAS organization. Our remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. 

About the Role 

Reporting to the Senior Manager, Contactless Form Factors (Physical Contactless Cards & Digital Wallet), the Associate, Contactless Form Factors role is an exciting opportunity for a talented product associate to join a team focused on driving the product vision, strategy, go to market and distribution plans, of our Industry & Contactless Payment Solutions. You will collaborate closely with cross-functional teams to drive product innovation, enhance user experience, and achieve business objectives. 

Key Responsibilities 

• Assist in developing the business case for new products or features. Assists in the research of regulatory developments and provide preliminary input on analysis of potential implications to existing Products. 
• Support in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.
• Support in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases. Partner closely with analytics team to provide input and prioritize analytics requests.
• Collaborate with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product