Senior Director, Talent Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow’s Global Talent team is seeking a dynamic, passionate Sr. Director of Talent Management to spearhead our internal Succession Planning and Development initiatives. As a member of the Performance & Careers CoE, this exciting role will partner across the HR Business Partner, Talent Interlock, and Talent Acquisition teams to ensure our succession planning and successor development is aligned to our wider Performance Development strategy and meets the needs of our world class organization.

Priority focus areas of the role include:

• Maintaining core talent review/planning and succession planning processes
• Evolving and innovating succession and contingency processes
• Developing and communicating enterprise expectations for talent review and succession planning
• Providing consultation to wider HR team, and business leaders on talent and succession planning
• Ensuring all talent processes are appropriately enabled by technology and that critical data is captured and accessible
• Creating development strategies and assets to support the growth of successors and critical talent
• Partnering with the Talent Acquisition team to closely connect our internal and external succession strategies
• Building and measuring metrics and reporting to ensure value, impact, and ongoing progress that meets business needs
• Working with partner organizations to enable and embed processes in the business

Qualifications

Preferred skills and experience: 

• Business and human resources/learning and development experience in a growth environment with substantial organizational change

• Highly resourceful and independent; able to navigate complex organizations with sound judgement

• Solid business acumen along with strong business insight, strategic orientation, and consultative skills

• Ability to collaborate and influence with direct and indirect accountability as well as build trust with senior and executive stakeholders

• Ability to simplify the complex and operationalize with consistent, quality execution

• Proven ability to flex own style to be both strategic and hands-on when required, always maintaining strong attention to detail

• Proven ability in successfully operating in a matrix-ed (geographic/functional) global work environment

• Experience with KornFerry Hub preferred but not required

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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