Senior Systems Designer

Job Description

Zendesk is looking for a Senior Digital Designer to help deliver beautifully crafted, engaging creative for our billion-dollar company. You’ll work as a mighty creative champion, making sure our work is easy to understand, confident, generous, and mega fresh.

We’re looking for someone who’s passionate about their craft, excited to develop new ideas, and ready to work on projects that directly impact the business. You’ll be teaming up with skilled copywriters, filmmakers, producers, animators, and a crew of talented designers—a down to earth and friendly bunch that will amaze you with their work and their excellent sense of humor. 

Perhaps you’re wondering why you should work at Zendesk over some ‘cool’ creative agency. Well, let’s just leave this here: We offer a genuine respect for mental health, a good salary, and the opportunity to flex your creative chops while also delivering the goods. Not to mention that our work wins plenty of awards to brighten up your portfolio.

The day-to-day:

• Collaborate with brand producers, designers, and external agencies to execute creative across brand identity, imagery, digital, campaigns and content

• Guide brand expression across media and projects

• Develop detailed documentation of brand guidelines

• Lead the creation of brand identity systems to support brand storytelling

• Act as a source of truth for anything related to the brand identity

• Advise on production techniques and timelines to determine the best way to produce work

• Work cross-functionally with marketing, product design, event and comms partners to create and maintain brand systems that align with business goals

Requirements:

• 4+ years of design experience from an agency or an in-house environment, with an emphasis on brand identity across print and digital

• Proven working process and organized file management skills

• Portfolio that represents various brand identity systems, the development of brand guidelines and work demonstrating art direction of the brand across media

• Proficient in graphic design principles with a strong sense of typography, color, and content hierarchy  

• Proficiency in digital design best practices with familiarity of interaction design principles

• Outstanding eye for detail

• Proficient with common design software (Photoshop, Illustrator, Indesign, Canva, and Figma)

• Experience working with fully developed digital design systems, preferably in Figma

• Excellent communication skills to manage internal stakeholders and external vendors

• Very good time management skills in a digital-first work environment

Bonus points:

• Experience working with web CMS and DAM platforms

• A personal creative passion project 

• Proficient in retouching and visualisation techniques

Candidates must include a portfolio. Work samples should show design craft, conceptual thinking, attention to detail, and a variety of experience.

Zendesk is currently hiring candidates exclusively in the SF Bay Area, Austin, and Seattle.

The US annualized base salary range for this position is $110,000.00-$164,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together i