Principal Technical Consultant

Principal Technical Consultant  

This role involves leading the technical delivery of Intapp solutions, acting as the technical design authority during implementations, and partnering with the Principal Consultant for functional design. It includes gathering technical requirements, conducting data workshops, creating architectural diagrams, and managing design issues in JIRA. The role also involves guiding Solution Engineers, planning sprints, providing training to clients, and working with various teams to improve products, processes, and client solutions. Additionally, it supports other Intapp operations and creates centralized support collateral for implementation teams. 

What you will do: 

• Lead the technical delivery of Intapp solutions built upon Intapp’s market-leading products (such as Intapp Open, Intapp Time, Intapp Walls) 

• Acting as the technical design authority of Intapp Solutions during implementation   

• Works in partnership with the Principal Consultant to lead on functional design of Intapp Solution 

• Act as the trusted advisor and subject matter expert to the customer for all technical aspects of software delivery. 

• Provide analysis of client needs and implementation recommendations including: 

• Leading technical requirements gathering sessions 

• Conducting data management and data mapping workshops as related to the proposed solution 

• Creating Architectural Diagram of the Intapp Solution to the scope of the Project 

• Managing triaging of design/configuration issues in JIRA 

• Managing and providing guidance on the Solution  

• Managing technical integrations  

• Providing technical administration training to clients 

• Plan Sprints & input JIRA items to be action by Solution Engineer  

• Guiding and advising the Solution Engineers on details of the solution design, alongside the Principal Consultant   

• Guide clients to utilize industry leading practices  

• Lead or assist in the review of requirements and business processes to design new business processes to deliver the solution 

• Support other Intapp operations such as Support, Customer Success, Product, and more. 

• Create and maintain centralized implementation and training support collateral for use throughout implementation teams. 

• Work closely with project team members such as the Engagement Manager, the Principal Consultant and other Solution Engineers to deliver the solution 

• Work closely with the product team to improve the product 

• Work with the professional services team to improve process 

• Work with sales to provide assistance in delivering new solutions to new clients 

What you will need: 

• 10-12 years of experience in a technical implementation leadership role within the Professional Services in a SaaS organization 

• Strong communicator, personable and collaborative who can work with both technical and non-technical stakeholders  

• Organized, disciplined, but flexible independent professional with strong ability to task-switch and manage multiple competing projects 

• Team player with the ability to coordinate work with all team members  

• Emotionally intelligent, engaging listener and thoughtful communicator possessing exceptional written and verbal skills 

• Demonstrate maturity and acumen navigating business and professional environments 

• Comfortable working independently 

• Objective and goal-oriented professional who is used to achieving targets 

• Demonstrated experience in leading business process reviews, design reviews and change management with clients 

• Bachelor’s degree in a technical field, or strong related equivalent experience 

• Web services (SOAP & REST); SQL 

• Boomi platform integration services 

• An understanding of development methodologies 

• Excellent hands-on skills with office productivity tools (Microsoft Word, Excel, PowerPoint, and Visio) 

• Proven ability to learn and a strong desire to learn 

• Strong analytical and troubleshooting skills 

• Exceptional interpersonal skills and