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Job Summary

The Senior Analyst, Consumer Restitution Management, drives consumer restitution for complex operational and compliance issues in the highly regulated financial industry. The Senior Analyst focuses on issues that are deemed regulatory with all levels of criticality ratings. The scope of ownership and responsibility include: research, communication, remediation and resolution of single and multi-client issues initiated by the Client, Account Teams and other internal partner/sources. As a project manager, influences and leads issues driving the overall restitution strategy and resolution. The Senior Analyst, Consumer Restitution Management is accountable for communication and interactions with first, second and third lines of defense on issue resolution. Based on the elevated stakeholders and audience, the Senior Analyst utilizes operational acumen, influence and command skills as well as strong situational awareness.

 

Essential Job Functions:

• Project Management: Has ownership of book of business determined by Client impact by acting as the project manager to drive the restitution to successful closure so validation requirements are met. Partners with Sr. Manager on decisions, influencing partners and management of Client issues including: file errors, system break issues, technology testing, research, remediation and communication directly with Client. Uses strategic acumen to make recommendations for restitutions and manages through the execution and implementation. Demonstrates the ability to work independently, remain organized, and prioritize work in order to work on multiple projects over the same time period with accuracy and attention to detail. 

• Strategy: Makes recommendations for decisions related to profit/loss of a business unit or issue specific to effective outcomes of financial remediation where best course of action is derived to make customers whole while considering best solution for the business. Evaluates the financial impact to the business while balancing this with adherence to regulatory guidelines and seeking consultation with legal and compliance. Takes initiative to identify opportunities and problem solve. Utilizes critical thinking skills to help analyze business issues, collaborates with stakeholders to resolve problems, and gains consensus on the best solution. 

• Issue Management:- Apply strong analytical and critical thinking skills with the ability to propose positive solutions to complex problems by thinking holistically through the remediation lifecycle. Responsible for detailed understanding the “why” behind daily tasks and has a general understanding of “why” on somewhat complex remediation.

• Collaboration: Participates in team sessions designed to identify duplicate issues, reoccurrence and general repetitive trends. Collaborates with leads and managers to understand patterns and leads solutions to fit needs. Prioritizes efforts on critical initiatives.  Participates in creating proactive solutions based on historical trends. Understands patterns and leads solutions to fit needs.  Continually develops knowledge of the organization to complete tasks. Demonstrates outstanding Verbal and Written Communication skills when working with internal and external partners.    

• Data Analysis: Candidate will have strong analytical background, with an expert Microsoft excel background.  Able to digest and analyze large amounts of data using SAS output files.  Two or more years with a basic understanding of data extraction and manipulation using an ETL tool such as SAS, or other similar programming languages.

 

Reports to:

•  Manager or Senior Man