UX Design Lead, Manager level (Multi-User & Account Transition Team)

UX Design Lead, Manager level (Multi-User & Account Transition Team)

We are currently seeking a Lead UX Designer to join our team. We are passionate about advocating for user needs and delivering world-class products that redefine our customers’ day-to-day financial activities.

In this role, you will oversee our Multi-User and Account Transition space helping to redefine connections in our experiences on banking products from joint account opening to graduation into another bank product — we cover features from the beginning of a customer's banking relationship to the end. We’re looking for a design lead who can partner seamlessly with product and tech and utilize customer research and data to improve existing bank product  experiences and deliver new ones. This designer gets excited by enabling fellow design and product partners with the documentation needed to leverage, contribute to, scale, and evolve our library.  

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. 

What You’ll Do: 

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences

• Translating complex ideas into understandable concepts that evolve and enhance the product experience 

• Engaging in portfolio prioritization to help set the strategy and product road map for the team

• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition 

• Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing

• Championing prioritization of design centered product enhancements grounded in research and analysis 

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset

Leading & Developing Teams

• Building and leading successful teams through career development by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities 

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams 

• Driving end-to-end product design by:

  • Working with researchers to understand customer needs and define opportunities  through usability and empathy studies 

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

  • Planning and facilitating workshops with internal and external stakeholders to align with business needs

  • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

  • Storytelling and presenting visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

• At least 6 years of experience with User Experience design

Preferred Qualifications

• Experience designing for cross channel experiences

• Experience working with a variety of business partners and delivering outcomes