Inside Sales

Description

 · Develop and maintain new and existing customer relationships. 

· Responsible for the development and growth of new and existing customers with coordination with the DBD and Inside Sales Manager. This will require an open-minded attitude and the will to grow the company as quickly and profitably as possible.

· Communicate with customers on a regular basis either in person, by telephone or email or visiting customer facilities to understand the application of their products, processes and assist in a cooperative planning processes.

· Analyze customers’ portfolio and needs and suggest product design solutions and improvement ideas to keep account competitive and profitable.

· Drive activities that promote proactive communication and enhance customer experience: activities can include review Open Work Order/Open Sales Order Dashboards, track order progression through shop.

· Initiate and lead cost reduction meetings with key DeWys stakeholders: recommend changes in processes, use of materials, equipment or services which would result in process enhancements, cost reductions and/or better service for our customers. 

· Project manages new programs for new and existing customers; drive accountability, communication and follow through with all stakeholders through from initial request for quote through first run completed in production.

· Track and drive activities to achieve sales performance metrics.

· Assists in the development of short and long term sales forecasting plan.

· Maintains master files on customer profiles including product information and management/key personnel contacts, pricing data and quotations.

· Responds to all customer concerns regarding billing, services rendered, or products received, referring complaints of service failure to designated internal departments for further investigation. Assists Quality Assurance and manufacturing in prompt rework, replacement, or credit of nonconforming products. 

· Review CPP trends and drive initiatives for customer and part profitability.

· Other tasks assigned by Inside Sales Manager or Director of Business Development.

Requirements

Bachelor's degree (B. S.) from four-year college or university; or minimum of 5 years experience in sales, engineering, marketing, estimating or quoting in a manufacturing environment. Experience withing our industry is preferred but not required. Must be a team player continually demonstrating desired performance and disciplines of the sales team. Must be capable of working with resource planning systems.