Student - ISS I-Team Member

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Job Summary 

Southern New Hampshire University is seeking dynamic and motivated students to join the International Student Services (ISS) office as I-Team Members. This role provides a unique opportunity to engage with SNHU’s international student community by delivering exceptional support, managing specialized content areas, and contributing to both large- and small-scale events. As an I-Team Member, you will gain valuable professional experience while making a meaningful impact on campus. 

Essential Duties and Responsibilities 

Office and Administrative: 

• Provide a warm, professional welcome to office guests, answering inquiries and directing visitors to appropriate resources. 

• Manage phone, email, and in-person inquiries, ensuring accurate and timely responses. 

• Maintain the front office’s professional appearance and organize shared spaces, including the Green Center Living Room. 

• Record and maintain the ISS visitor log and assist with tracking attendance at events. 

• Assist students in navigating SNHU’s web platforms, including mySNHU, Brightspace, and Service Now Portal. 

• Take ownership of spreadsheets and data collection projects, ensuring accuracy and completeness for reporting and planning purposes. 

• Support social media planning by creating engaging content for Instagram and other channels, collaborating with the Social Media Specialist. 

• Contribute to writing and editing the monthly ISS newsletter and other communication materials. 

Events and Programming: 

• Collaborate on event planning, coordination, and evaluation for both large- and small-scale events such as the monthly Global Cafe and the International Fashion Show. 

• Serve as event leads in varied areas ranging from logistics, marketing, and collaboration with campus partners. 

• Develop student-led programs, from concept to implementation, including brainstorming themes, designing flyers, planning menus, and coordinating activities. 

• Increase event engagement through strategic social media use in coordination with the Social Media Specialist. 

• Assist in planning and delivering presentations on ISS services and resources to various campus groups. 

• Support off-campus events, including cultural excursions and shuttles, if eligible under SNHU's driving approval process. 

New Student Check-In and Orientation: 

• Actively participate in three check-ins and orientations per year (January, April, August), welcoming new international students and providing essential information about SNHU services and programs. 

• Co-present with Office Manager during orientation on ISS services, programs, and mySNHU.  

• Maintain confidentiality of documents during check-in for immigration document scanning. 

• Provide a welcoming