DMV Program Manager- Position #03966 (Online Programs)

Title: DMV Program Manager- Position #03966 (Online Programs)

State Role Title: Prog Admin Specialist II

Hiring Range: $65,200.00 - $ 74,980.00

Pay Band: 5

Agency: Department of Motor Vehicles

Location: VEHICLE SERVICES ADMIN

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

This technical position operates within a high‑volume DMV regulatory environment and serves as the program manager responsible for directing, developing, and implementing evaluation and compliance measures for the Agency’s online programs and internal support functions. The role ensures that online program operations meet regulatory, security, and performance standards while supporting continuous improvement across multiple systems.

The Program Manager acts as the primary point of contact for internal and external audit and reconciliation activities related to Agency assets administered through online programs. This position also serves as a key liaison with software vendors, IT, IT Security, Legal, and Process Efficiency teams to strengthen automation and ensure adherence to Agency security guidelines.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

*Advanced technical and business writing.
*Proven project and cross-functional leadership.
*Strong analytical capability to assess and recommend organizational, process, and system improvements and present findings.
*Expertise in interpreting statutes and regulations to implement complex programs and policy changes.
*Ability to design dashboards to monitor, measure, and enforce third-party vendor performance..

Additional Considerations

• Experience with DMV systems and titling/registration processes.
• Proficiency in managing vendor relationships and implementing technical solutions.
• Experience in DMV operations or online program management, including legislative implementation.

• Background Check: Must pass a fingerprint-based background check.
• Licensure: Must possess a valid driver’s license with no less than 6 demerit points and no major convictions.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide thei