Field Technician III - Ashburn, VA

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

A Field Technician III position is primarily responsible for performing duties associated with hands on functions within the telecommunications industry. They will be proficient in the troubleshooting and maintenance of various types of equipment noted. They will have a strong technical, mechanical and electrical background and be familiar and proficient around all major manufacturers of transport equipment, high voltage electrical systems, DC power plant as well as knowledge of critical infrastructure, ISP/OSP and all associated test systems to include optical, electrical and power testing equipment associated with the telecommunications Industry. They will proficiently install, test or turn up a variety of telecommunications equipment including SONET, TDM, DWDM, IP or Ethernet based equipment with limited supervision from the team lead or manager.  They also troubleshoot and handle maintenance of various types of equipment noted.

The assigned shift may vary based on needs of the business and typically includes an "On-Call" shift rotation.

***Please note that this role will be based out of our office location in Ashburn, VA and working in the field. Our ideal candidate will reside within 1 hour of the Ashburn, VA area.

Responsibilities: 

• A Field Technician III will perform a variety of functions with moderate to severe complexity based on the need of their assigned geographic area.  They operate under minimal to no supervision.

• Participate in or lead conference calls or meetings related to projects and processes.

• Perform a wide spectrum of complex assignments requiring alternative analysis, innovation, and judgement, while demonstrating excellent interpersonal skills.

• Perform installation and installation commissionings, troubleshooting, and handling of optical transmission systems with guidance from leadership.

• Perform OTDR, Ethernet, BER, and SONET acceptance testing.

• Complete installation, decommissioning, and troubleshooting problems of network and customer services.

• Provide preliminary site surveys for building entrance construction requirements and equipment space availability.

• Responsible for preventable and demand maintenance of the network, critical infrastructure (commonly referred to as facilities), and materials management.

• Ownership for understanding, learning, and executing our industry's "best practice standards" for installation, maintenance, troubleshooting, and safekeeping of the network.

• Act as a subject matter expert in our systems and applications.

• Able to reasonably work within the company's systems and applications to complete work.

• Responsible for installation, labeling, cleaning, and testing of fiber optic patch cords.

• Sometimes assigned to outside plant network in a given market, including metro and long haul fibers.

• Proactively seek and identify potential network problems and report these issues before becoming service affecting events.  This includes action to resolve issues identified during routine preventative maintenance conducted during defined timelines.

• Responsible to meet documented objectives and goals as business needs define.

• Participate in on-call schedule rotation 24/7/365, dispatch, and overtime. 

• Work occasional long shifts with overnight travel as necessary.

• Write routine reports, fill out documentation such as site surveys and audit reports as well as effectively communicate with customers, management, peers, and contractors, as well as other members of the organization.

• Resolve problems involving several concrete variables in standardized situations as use deductive reasoning skills to improve the customer experience and network performance.

• Use written communication effectively with internal and external peers on a daily basis to work towards common goals.  Resolve minor conflicts with industry peers, internal peers or customers without management intervention being necessary.

• Conduct a