Staff Frontend Software Engineer - Customer Service Platform - Seattle

Responsibilities

About
The Customer Service Platform (CSP) is a team that integrates the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities:
1. Lead a front-end team of engineers and collaborate with PM teams to develop large-scale customer service platforms end to end that powers TikTok app and beyond
2. Drive the team's goals and technical direction to pursue opportunities in customer service domain
3. Define long-term technical roadmaps and contribute to technical decisions on the team.
4. Responsible for building and optimizing scalability, reliability and responsiveness of applications, and to deliver compelling end user experience
5. Collaborate with multiple cross-functional teams to deliver high quality work in rapid product development.
6. Keep at the forefront of emerging technologies and trends, research and evaluate the latest frontend and backend development frameworks, apply new technologies to drive iterative product improvements.

Qualifications

Minimum Qualifications
1. B. Sc or higher degree in Computer Science or related fields from accredited and reputable institutions
2. Experience of driving collaboration across cross functional teams on delivering shared goals
3. Experience in developing large-scale consumer-facing applications end to end, with demonstrable expertise in deep optimization of end user experience, stability & scalability, code modularity and rendering latency
4. Experience in leading challenging system design or technical initiatives
5. Strong JavaScript/HTML/CSS frontend engineering experience and strong familiarity with key concepts including asynchronous programming, closures and types, layouts, specificity, cross browser compatibility and accessibility
6. Proficient in at least one of the mainstream backend languages, preferably go
7. Deep understanding of the underlying design philosophy and implementation of common web frameworks, including React/Vue/Angular. Good understanding of multi-tier application architecture and protocols, familiarity with product and software development lifecycle process

Preferred Qualifications
1. Strong business acumen and data sensitivity
2. Passionate about software coding/development and building great mobile/web applications
3. Demonstrate the ability to work and thrive in diversified cultures
4. Industry experience in building customer service or related platforms is a plus

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Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $212800 - $389500 annually.​

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.​

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).​

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.​

For Los Angeles County (unincorporated) Candidates:​

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:​

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;​

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and​

3. Exercising sound judgment.​

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