Senior Director of Behavioral Health Operations

Title:                                  Senior Director of Behavioral Health Operations 

Unit:                                   Behavioral Health Services 

Reports to:                        VP  of Programs  

Status:                                Full Time; Regular; Exempt 

Salary Range:                   $100,000 to $110,000 annually 

Location:                            LIC/Castle Gardens 

Days/Hours:                       Weekly schedule 

Position Summary: 

The Fortune Society’s Behavioral Health (BH) division, which includes treatment services, mental health services, Health Home care management, and HIV+ health services, is rapidly expanding. To strategically support this growth, we are seeking an experienced Senior Director of Behavioral Health (BH) Operations. Reporting directly to the division’s VP, but working closely with the clinical management team, this position will be responsible for ensuring that the daily activities of the BH staff are aligned with the contractual outcomes of the division and conform to the established policies and procedures of the governing entities within each BH unit. This position will oversee the day-to-day operational and data functions of the division, including training BH staff on data best practices as it relates to the agency’s intranet and our EHR (Accumedic). The Senior Director, Operations will also train staff on, and review, documentation/case note encounters (both clinical and non-clinical) to ensure best practices.

Mission, Culture and Fit - The Senior Director must embody the values and mission of the Fortune Society.  This includes demonstrating our values through compassion and understanding; and affirming that none of us should be measured against the worst things we have done. Second chances are the Fortune Society’s value-based approach to our work.

Operational Expertise – The Senior Director will have a proven track record in the field of contract/outcomes management, as well as practical, hands-on experience working with individuals who have a history of substance use and/or mental health needs. This includes addressing issues of client ambivalence through excellent client engagement skills, keeping up to date on the latest regulatory guidance, assisting staff in identifying which contract(s) participants should be allocated to, and training/modeling de-escalation techniques with clients when appropriate. Occasional crisis management and incident documentation will also be required.

Organizational Skills – The Senior Director will be confident in collecting, analyzing, and reporting on data via Excel and other digital platforms. Excellent written and verbal communication skills are required.

Management and Supervision - The Senior Director will operate under the supervision of the VP of Programs. This individual will be experienced in staff development and oversight, including managing underperformance and highlighting excellence. The individual will have experience in creating and modifying operational workflows that align with the overarching goals of the division and will model effective leadership techniques through constructive support and regular supervision. 

Essential Duties and Responsibilities: 

• Under the leadership of the VP, lead quality assurance checks for the division to ensure that service delivery is following all federal, state, and city agency requirements and is in line with all funder expectations; 
• Create, modify, and implement departmental procedures and workflows designed to improve behavioral health operations and contractual outcomes;