Regional Field Service Manager

Location: Houston, TX

Regional Field Service Manager at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Excellent Compensation Packages
• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package and Profit Sharing
• Associate Discounts and Community Giveback Programs
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
• Family owned for 90+ years

Position Summary:

As a Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.

Do YOU Possess These Skills and Attributes?

• Exceptional Time Management
• Professional and Positive Attitude
• Computer and Networking Experience
• Exceptional Customer Service, Planning, and Problem-Solving
• Effective Interpersonal and Communication Skills while Presenting and Negotiating
• Field Repair in a Dental/Medical Environment

Do These Responsibilities Interest YOU?

• Assist, coach, evaluate, and improve performance of regional service/installation technicians
• Collaborate with Regional Sales Manager to achieve regional labor sales goals
• Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
• Hold Service Technicians accountable for responsibilities
• Coordinate/conduct regularly scheduled meetings with all Regional Personnel
• Ensuring high customer service satisfaction rates

Do YOU Meet These Requirements?

• Education/Experience:
  • Associate Degree in: Business or BioMed Technology
  • 5 Years’ Experience in a Service Industry
  • Previous Management Experience

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a fa