Full-Time Merchandise Processing Supervisor

Merchandise Processing Supervisor  

Location: Rochester MI
Pay: $14.73 - $17.73 per hour 
Job Type: Full-time 
Schedule:  40 hours per week, including evenings, weekends, and holidays as scheduled

About the Role 

At The Salvation Army Thrift Store, your work helps turn donations into funding for programs that support people in our community. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers. 

What You’ll Do 

Production & Team Leadership 

• Direct and ensure completion of daily tasks for production team members, including workspace maintenance 

• Train new team members on production expectations and processes 

• Perform quality control inspections to ensure only the best products reach the sales floor 

• Track and report production metrics at scheduled intervals 

• Implement strategies to meet product acquisition, production, and sales goals 

• Manage product rotation and inventory control processes 

Operations & Quality Control 

• Maintain organized workspaces and prepare for next-day production 

• Support store maintenance and safety protocols 

• Place and coordinate supply orders for processing needs 

• Implement product control procedures to prevent shrinkage 

• Monitor and control property, utility, and supply usage 

Customer & Team Relations 

• Seek ways to improve donor and shopper experiences 

• Support management in fostering positive understanding of policies and procedures 

• Communicate effectively with store management regarding operations 

• Direct complaints and concerns appropriately to management 

Training Provided 

• Paid training on production expectations and store procedures 

• Ongoing coaching and support from store leadership 

• Opportunity to build retail and customer service skills 

Why Join Us 

• Mission-driven work that supports programs in your community 

• On-the-job training 

• Team-oriented environment 

• Employee Discount, Employee Assistance Program, and more!

Qualifications

Merchandise Processing Supervisor  

 

What You Need 

Required 

• High School Diploma or GED 

• Experience following and giving direction 

• Strong English communication skills