Service Coordinator (Local 127) - Cody, Wyoming - #111583

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PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion.

General Purpose

 

 

Union Field Operations Careers

Responsibilities

 

 

• Receive and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service
• Assists in scheduling work to field personnel and crews
• Prepares or checks crew time reports, mileage reports, disability reports, material issue tickets and other miscellaneous reports and orders.
• Performs payroll preparation, work orders, maintains compliance reports and records and other data entry
• Analyzes operating account, reviews job costs and assists in compiling the operation and construction budgets.
• Updates work tracking on a daily basis, enters meter exchange data, enters connection/disconnect reads, inputs meter and service removals/installs.
• Performs data entry into the Regional Construction Management System (RCMS) or subsequent system.
• May create external invoices, maintain line extension contract files, perform additional customer follow-up and other duties as assigned.

 

Progression from level D to A will occur as employee completes the required training and evaluation segments in each level as determined by the Joint Clerical Training Committee

Requirements

 

 

• High school diploma or proof of GED equivalent  
• Successful in passing aptitude and typing test at 45 WPM
• Two years general office or administrative experience or customer service experience  
• Must be familiar with MS Office suite
• Proficient in oral and written communication skills
• Must have a valid driver’s license

 

Preferences

 

 

• Familiar with CSS System, SAP, Excel and Windows  

Additional Information

 

 

Primary Location: CODY

Department: Rocky Mountain Power

Schedule: Full-Time

Personnel Subarea: Non-Exempt

Hiring Range: $21.86

 

Employees must be able to perform the essential functions of the position with or without an accommodation.

 

At PacifiCorp, we encourage everyone to work together. We embrace diversity and value the distinct perspectives of all our employees. We strive to cultivate a workplace that connects each employee to the organization and enables all individuals to participate and contribute to their full potential.  

 

At PacifiCorp, we celebrate diversity, equity, and inclusion. PacifiCorp is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, medical condition, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.
 

 

All offers of employment are contingent upon the successful completion of a background check and drug screening.