APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

The Learning Design Team within the College of the Liberal Arts is seeking an Instructional Production Specialist (IPS) Supervisor. Working collaboratively with our Instructional Designers, the person in this position will provide maintenance and technical support of the college’s online courses as well as oversee a team of Instructional Production Specialists.

The primary responsibilities of this position include:

• Provide maintenance and technical support of online courses in Canvas under the guidance of the Instructional Designers

• Troubleshoot and respond to instructor and student technical concerns with the online courses

• Assist Instructional Designers with placing course content and assessments into Canvas

• Assist with student accommodations and broader accessibility remediation of course content

• Hold one-on-one meetings and group meetings with the IPS team, approve time off, and conduct yearly goal setting and evaluations

• Assist in training new staff and coordinating ongoing professional development for the IPS team

• Work with the Learning Design team members to troubleshoot issues and test new Canvas features and other technology tools

In addition to Canvas, the Instructional Production Specialist Supervisor may use the following tools and applications: Microsoft Office 365, Google Workspace, Smartsheet, Turnitin, VoiceThread, Kaltura, and LionPATH (Penn State’s student information system).

Qualifications:

• Excellent project management and time management skills

• Excellent customer service and communication skills

• Demonstrated problem-solving skills

• Experienced with Canvas (or other Learning Management System) and some knowledge of HTML (web markup language)

• Familiarity with WCAG 2.1, Level AA (Web Content Accessibility Guidelines)

• Attentive to detail

 

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

 

Additional Information: To be considere