Collections Supervisor, Global Key Accounts

 

DSV - Global transport and logistics

 

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Iselin, Wood Ave 

Division: Air & Sea 
Job Posting Title: Collections Supervisor, Global Key Accounts 
Time Type: Full Time

 

The GKAM Supervisor is a critical member of the North American shared service center, responsible to drive the execution of key finance processes. This role will plan, organize, direct and manage activities ensuring customer collections for multiple divisions across United States and Canada. The individual will be responsible to convey Global Policies to the stakeholders across the multiple business units. The role requires someone who can identify areas of opportunity and be able to initiate action plans to work toward continuous improvement.  This position reports to the Accounts Receivable Manager.

 

Core Duties and Responsibilities:

• Train, develop and motivate current team members and new hires to ensure goals are achieved. 

• Participate in resume review and interviews, as requested.

• Along with the Accounts Receivable Manager, prepare account allocations within the GKAM Team.

• Provides statements and invoices to customers as required.

• Resolve escalated customer discrepancies and nonpayment issues by raising issues to operations and Branch Management Team.

• Generate status reports of portfolio aging and payments.

• Provide coverage for other Collection Specialists as needed.

• Communicate with customers via verbal and written communication to ensure the collection of outstanding accounts receivable.

• Present write-off and refund requests to management for approval.

• Prepare required documentation for placing accounts with third party collections.

• Contributes to the creation SOPs, and reporting.

• Take full responsibility of assigned collections portfolio, which includes but is not limited to communication with internal and external customers, collections, dispute resolution.

• Assure accurate recording of all pertinent daily collections activity and that action is taken to recover funds for past due invoices.

• Ad hoc projects as requested by Management.

• Work closely with cash application team to resolve post-cash application discrepancies and timely application of customer payments.

• Coordinate with Quality Assurance Team to successfully evaluate customer credits on account for refunds.

• Maintain portfolio balances within corporate guidelines and escalate in a timely matter as needed.

• Ensure key accounts are up-to-date via providing periodic KPI reports.

• Assist in managing customer portals and EDI billing.

 

REQUIRED EDUCATION

Bachelor’s Degree in Accounting, Finance or Business (preferred)

Associates Degree in Accounting, Finance, or Business (minimum)

 

QUALIFICATIONS

• Five plus years of experience in a Collections Department.

• Minimum of two years of successfully leading a team of collections specialists.

• Experience with credit holds and releasing orders highly preferred.

• Experience with documenting processes and implementing new processes.

• Experience working with a ticketing system with time restraints, preferred.

• Strong Excel (V-Lookup/Pivots) a must.

• Must have the ability to communicate effectively, both orally and in writing, to all levels of management. 

• Must have excellent analytical and problem-solving skills.

• Must maintain a high level of confidentiality and exercise independent judgment and analysis.

• Must present a professional, business‑like manner and excellent customer service skills.

• SAP experience highly preferred.

 

 

 

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, an