Warehouse Manager

Description

Are you a warehouse or facility manager looking to make a change? Are you a strong leader who enjoys motivating your team to provide exceptional customer service? Are you looking for a role in which you can grow and thrive? Join our team as a Service Center Warehouse Manager!

SUMMARY: The Starmark Local, LLC Service Center Warehouse Manager directs and coordinates activities in fulfilling immediate and weekly funeral professional product needs from a Local Service Center. This includes taking and processing orders, preparing and sending correspondence and marketing materials, ordering and managing inventory, ensuring website accuracy, and ensuring customer needs are fulfilled on a daily and weekly basis. The Warehouse Manager will adhere to excellent service standards in order to maintain high customer satisfaction. The Warehouse Manager will receive direct support from the Starmark Headquarters in Richmond, IN.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Complete Starmark Local, LLC Service Center Director Training program.
• Work as a commercial driver when necessary.
• Make cold calls to grow the business and/or guide/lead Sales Specialist dedicated to growing the business by adding new funeral homes and crematories to all target delivery zones.
• Lead and manage location that would include arranging and re-arranging target zone delivery routes as growth requires.
• Manage a warehouse up to 10,000 square feet depending on location.
• Establish and build sustainable relationships of trust through open & interactive communication with internal/external customers.
• Warehouse Manager will be free and encouraged to hire and train personnel and otherwise grow the business at their own profit and loss, so long as quality and service standards for the customer are not impacted.
• Ensure a message of good quality and ethics to funeral directors, crematory operators and the public.
• Identify and assess customers' needs to achieve satisfaction.
• Accurately collect and record data into computer programs.
• Provide accurate, valid and complete information to Vandor Funeral Products headquarter offices.
• When necessary, coordinate customer refunds and/or exchange of goods and assists in the resolution of quality issues.
• Report errors or miscommunicated information to appropriate Team Members through Quality Reporting Tool.
• Responsible for processing customer orders. Follows up with Production/Shipping to ensure on time delivery.
• Respond to customer request for information, etc.
• Act as a liaison between Quality, Production and the Customer when quality concerns arise.
• Prepare BOLs and appropriate shipping documents as well as transmission of advanced shipping notices (ASN), etc. where required.
• Maintain customer files and information in Syspro in coordination with the headquarter Customer Service offices.
• Place vendor orders, receive goods matched to bar codes, and maintain min-max product inventories to always meet Customer needs.
• Pulling of next day’s orders while drivers are making deliveries–it may be very hot or cold in the warehouse.
• Establish a minimum daily product quantity for deliveries to ensure daily profit.
• Train drivers and Sales Specialist to “backdoor” sell to support sales development.
• Assist drivers in determining best loading and routing sequencing.
• Participate as able in weekly Starmark Marketing and Technical Review Meeting.
• Prepare annual location budgets and periodic forecasts.
• Attend state funeral association conventions – you are the face of Starmark and all Vandor Funeral Products. Usually 1-2 conventions per year depending on location.
• Maintain building lease terms and identify new lease space at end of any lease term if needed.
• Maintain and secure building space and contents in a professional manner. Ensure locations are clean, orderly and all systems (HVAC, sprinkler etc.) are in good working order.
• Maintain company equipment and licenses including company phone numbers and coordinate security, forwarding, and backups with the Vandor headquarter IT Department.
• Service center customer and vendor calls all to go to one local service center number owned by Vandor; all such calls forwarded to Service Center Warehouse Manager’s mobile phone must be managed by a best means TBD for each service center: (a) identify as that local service center number so as to avoid confusion and allow for others to handle forwarded calls during vacations/other times of leave, or (b) go to a mobile number owned by Vandor so that this mobile phone number can be transferred to another mobile phone during director’s vacations/other times of leave, or (c) alternative yet unknown. In o