Patient Access Lead

Hours: 40 hours per week; Thursday through Monday from 11:00 AM to 7:30 PM. Candidate needs to be flexible with working hours depending on staffing.

Location: Onsite at both Lowell General Main and Saints Campus. Candidate must be willing to work at both locations.

Requirements: 3 weeks of full time training is required during the day shift.

Job Profile Summary 

​This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing.  In addition, this role focuses on performing the following Patient Access duties: Performs the administrative and financial-clearance duties necessary to facilitate the procurement of clinical services by patients. Collects patient's necessary demographic and financial information from physician offices, acute-care entities, or the patients themselves, schedules services for patients, and handles referrals from primary care doctors to ensure patients are scheduled for recommended appointments/procedures, etc.    An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  A specialist level role that requires very advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.  Works under limited supervision for non-routine situations and may be responsible for leading daily operations, and trains, delegates and reviews the work of lower level employees, and problems are typically difficult and non-routine but not complex. 

Job Overview 

This position performs services in designated Patient Access areas according to the policies, procedures, philosophy, and objectives of the department and hospital.  Works cooperatively within the department and with other departments in the hospital to create a system of quality health care.  Provides oversight, leadership, and support to other staff within the department. 

Job Description 

Minimum Qualifications: 

1. High school diploma or equivalent 

2. Three (3) years of relevant experience in patient registration or insurance  

Preferred Qualifications: 

1. Bachelor’s degree 

2. Bilingual 

3. Certified Healthcare Access Associate (CHAA) certification. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Works with the supervisor and the manager, the Lead facilitates the Training and Development program for staff members, and assists Patient Access leadership in interviewing, evaluating, training, educating, and daily supervision. 

2. In the absence of the manager or supervisor, the Lead supervises the daily operations of the area of responsibility on all shifts as directed by the Patient Access Manager. 

3. Responsible for assuring that standard process discipline is adhered to. Assures that high performance work team is developed through coaching, mentoring and daily shift briefings.