Sr Clinical Consultant

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

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Profile Summary:

The Sr Clinical Case Manager is responsible for reviewing, analyzing, and interpreting complex medical information to support disability claims. This role collaborates closely with claims professionals, healthcare providers, and internal partners to assess functional capacity, clarify treatment plans, and support recovery and return-to-work strategies.

Profile Description:

• Apply clinical expertise to assess and analyze claim file information, delivering objective, evidence-based recommendations.
• Communicate complex medical issues clearly and concisely, both verbally and in writing, within a fast-paced, multidisciplinary team environment.
• Collaborate with internal partners to identify and obtain pertinent medical documentation necessary for accurate functional assessments.
• Partner with healthcare providers and claimants to clarify diagnoses, treatment plans, anticipated outcomes, and return-to-work expectations.
• Provide coaching and consultation to non-clinical staff to enhance medical understanding and support appropriate claim management.
• Operate with a sense of urgency and adaptability to meet evolving business needs.
• Demonstrate strong time management by effectively prioritizing tasks, completing reviews promptly, and ensuring timely follow-up on all case activities.
• Maintain required professional certifications, stay current with medical trends, and complete ongoing educational requirements.

Knowledge & Experience:

• Associate Degree in Nursing and active RN license required; bachelor’s degree strongly preferred.
• 3+ years of clinical experience preferred.
• Previous Disability medical case management experience preferred.
• Excellent interpersonal, communication, and organizational skills.
• Strong analytical and critical thinking abilities.
• Proficiency with digital tools and comfort navigating multiple platforms.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$80,000 - $100,000

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