Technical Support Engineer

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

As a Technical Support Engineer, you will collaborate with other Support Engineers and Product Engineers to assist with customer issues while honing your technical skills creatively and passionately. You will use your insight and imagination to help us identify recurring or systemic problems and suggest ways we might address them.

Specific Responsibilities of the Role

• Provide exceptional technical support to customers, partners, and field engineers via email, phone, and screen-shares

• Respond with professional updates to customers via the support system within agreed SLAs

• Ability to troubleshoot and resolve customer issues in a timely manner

• Create and publish articles for Flexera’s Knowledge Base

• Communicate effectively with Product Management and Engineering regarding defects and enhancement requests

• Maintain a commitment to excellent customer satisfaction

• Ability to work after-hours support when necessary

What is in It for You: 

• Learn hands-on from experienced tech support engineers and leads

• Great career path and chance to grow into your next role with us

• Delicious snacks in the office (catered breakfast and lunch every Tuesday in the Itasca office)

• Winning culture and friendly people everywhere

What You Bring to Flexera:

• Passion for technology

• Bachelor’s Degree in Computer Science, Information Systems or related field

• Experience with Database skills – writing SQL queries

• Excellent written and verbal communication skills

• Strong interpersonal skills and ability to interact with customers at all levels

• Maintain a commitment to excellent customer satisfaction

• Self-starter, willing to take initiative in solving customer problems

• Ability to multi-task and possess strong organizational skills

• Basic programming and scripting knowledge (PowerShell, Python, etc.)

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Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. 

Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.