Executive Inside Sales Account Manager

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:                     

The Inside Sales Account Manager (ISAM) is the primary sales representative responsible for the achievement of sales objectives and growth targets for a specified territory with Illumina. Territory includes exciting opportunities to grow smaller existing customers and establish new customers. The ISAM role is exciting and challenging as you can work directly with academic institutions, government entities, research and healthcare centers, and biotechnology and pharmaceutical business organizations utilizing your scientific knowledge and lab experience while selling products for the world leader in Genomics. 

The position is home-office and customer-facing based with an expectation of ~15% travel time, depending on geographic location of customer concentration.

Position Responsibilities: 

• Maintains deep comprehensive knowledge of large number of small accounts including personnel and responsibilities, budgeting, internal operations, products and services, competition, and market.
• Possesses strong understanding of Illumina’s technology and products and continues learning as Illumina’s product portfolio evolves.
• Develops business plans & can articulate strategy to effectively sell the total Illumina product portfolio and end-to-end solution, including: Consumables, Instrumentation, Bioinformatics, and Professional Services.
• Prepares and givse compelling customer sales presentations and participates in all sales activities and assist with general customer demonstrations, training, and support.
• Achieves sales targets and be responsible for accurately forecasting and maintaining leads, account details and up-to-date opportunity information in CRM database.
• Able to perform in-depth analysis of variables and metrics to develop sales strategy and proactively contribute to the forecasting process.
• Grows accounts within assigned territory via inbound, outbound, and sales lead engagement to guide them to the Illumina products that best meet their needs.
• Collaborates with internal resources to resolve increasingly complex customer questions or objections, creates and submits customized offers, and completes the sales process.
• Establishes and maintains a strong, positive and productive relationship with customers, including product end users, management and purchasing.
• Partners with the broader sales team, including Sales Specialists and Product Care.
• Communicates sales activities and strategies effectively to supervisors.
• Effectively builds a short/medium/long-term sales pipeline and manages the necessary levels of sales leads, prospects, and opportunities.
• Creates and contributes to an environment to encourage peer team members to share best practices and sales strategies.
• Seeks new ways to collaborate with sales and non-sales functions.”
• Identifies and develops solutions to address issues that may impact customer satisfaction, working with other departments to deploy improvements as needed.

Position Requirements: 

• Proven track record in Life Science/ Medical devices with impressive sales numbers, ability to build and maintain long-time relationship
• Excellent written and oral communication and presentation skills, telephone sales skills
• Proficient understanding of sequencing across clinical and research 
• Understanding of regional specifics and regulatory landscape
• Knowledge of CRM platform is a plus
• Creative thinking, detail oriented, excellent time management, team player with high self-drive to succeed 
• Strong analytical skills and commercial sense to develop strategic and tactical action plans
• Work in time zone of the sub-region aligned to; while preference may be given to those residing in time zone, living in time zone is not required 

Preferred Experience/Education/Skills: 

• Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree or PhD; or equivalent work experience.