Senior Operations Analyst - Asset Management

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

As a member of the End User Operations organization, the Sr. Operations Analyst will be part of Corporate IT Asset Management Team. This team is responsible for the lifecycle of user assets needed by our 24,000 + global end users. In this role, the Operations Analyst’s primary task will be modeling the Corporate IT Asset Management budget (both hardware and software) for the fiscal year allowing the team to execute effective and efficient procurement and asset services, ensuing Visa’s values and competencies all the while maintaining transparency, integrity, and compliance. The Sr. Operations Analyst derives meaningful operational metrics which align to OLA/SLA's across the function and manages continuous improvements with regards to accurate and appropriate inventory across the enterprise.

Reporting to Visa's Director of IT Asset Management, the primary focus is with forecasting the hardware and software needs of the business on a yearly basis and adjusting quarterly. Therefore, the candidate should have superior analytical, financial modeling and problem-solving skills. The forecasts produced will be used to prepare budget proposal presentations to Senior Leadership and Global Finance. The candidate should understand the basics of hardware and software license procurement, reporting of software license positions to ensure compliance with vendor contracts and the optimization of those assets throughout their lifecycle. Knowledge of various global procurement regulations as well as import and export controls is recommended for this specific role. At times the Sr. Operations Analyst will work closely with the Global Sourcing team across different geographies to facilitate supplier selection and contract negotiations to achieve favorable terms on quality, delivery, and price to ensure end-user needs are met and deliver substantial costs savings on a consistent basis.

Another focus area on this role is analyzing metrics and compiling data to build dashboards and scorecards using Power BI, Tableau, or similar.  

As a business office function, this role has significant impact on the day-to-day success of the overall transformational journey of Corporate IT. The Sr. Operations Analyst works with internal customers and peers to ensure data accuracy and lifecycle management of IT hardware and software assets.  As needed, they support the delivery of financial and logistical acquisition of IT assets. She/He/They works with peers to derive TCO improvements through operational efficiencies as well as vendor management activities.

Essential Functions

Operational

• Working knowledge of capitalization of assets and amortization, and expense management

• Working knowledge of reconciling software licensing and software maintenance terms and conditions between procured rights and quantities to ensure licensing compliancy of deployed software assets

• Facilitate the business’ needs for ongoing technical support and upgrade protection on selected products by ensuring that maintenance, support, and upgrade protection renewals are managed/handled/ordered in advance of their expiration.

• Identify savings opportunities for renewals, software licensing, and services.

• Develop and maintain a high level of expertise in software licensed products, license programs, and software asset policies

• Monitor, maintain and enforce licensing and asset standards, policies, and procedures

• Ensuring timely delivery of goods, works and services using the team’s procurement procedures.

Controls and Reporting

• Generate licensing and asset data reports as required

• Drive efficiencies and cost-savings through proper budget forecasting

• Conduct analysis of trends and make recommendations

• Ensure full compliance of procurement activities, financial rules and regulations, relevant organizational directives, and admin