Manager, IT Delivery - Claims

Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.

Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company — not just insurers. 

We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.

Unum is changing, and we’re excited about what’s next. Join us.

General Summary:

This is an entry-level management role, and individuals in this position will manage a small to mid-size team of IT professionals working within agile, infrastructure, or operations teams. The role also includes serving as Scrum Lead for two diverse teams distributed across multiple locations.

The manager is responsible for achieving the software, solutions, and services delivery commitments of the team. They work to maximize the effectiveness of the team and take actions to increase overall performance. Additionally, they develop, mentor, and coach team members while promoting and facilitating their professional development, ensuring that plans are in place to elevate team performance. They collaborate with product owners, relevant partners, and IT leadership to ensure a steady flow of valuable solutions from the team.

This is a hybrid role requiring a minimum of three days per week on-site at one of the following locations: Chattanooga, TN; Columbia, SC; Portland, ME; Atlanta, GA; or Baton Rouge, LA.

Job Specifications:

• Bachelors degree in computer science preferred, or relevant technical experience
• Has 5+ years experience in an IT field, or equivalent relevant work experience
• Software development or technology background with strong knowledge of relevant technical disciplines
• Demonstrates understanding of Agile/Lean leadership principles; proficient in agile team development as well as awareness of team training opportunities
• Exhibits courage by taking smart risks and encouraging others to do so; empowers innovative approaches by motivating others to be proactive and resourceful
• Able to effectively coach and mentor, and identify and address skills needs and gaps
• Proficient in methods and techniques for running effective meetings and for understanding and influencing the roles played by participants
• Displays good interpersonal skills at all levels of contact in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to customers in their own language

• Demonstrates the ability to champion change and support teams through change
• Demonstrates the ability to think critically, challenge conventional thinking, and generate and apply unique business insight to create a competitive advantage for the organization.

Principal Duties and Responsibilities:

• Is responsible for, oversees and evaluates the overall delivery of the team and acts to address issues when necessary.
• Ensures the team has a well-defined backlog of valuable work.
• For Agile teams, helps the product owner and team members to prioritize initiatives and sprint releases.
• Removes obstacles and roadblocks that impact the performance of the team.
• For Agile teams, works with business partners and team to translate the business strategy or roadmap into backlog items.
• For Agile teams, ensures that the team(s) apply the best software engineering practices including, but not limited to: test driven development, peer reviews, continuous integration and deployment practices, unit and regression test automation, comprehensive approach to addressing NFR, adherence to standards, comprehensive ‘definition of done,’ team retrospectives, etc.
• For Infrastructure and Operations teams, ensures that we benchmark against associated services to keep service delivery and support at an appropriate cost.
• Demonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder; promotes