Onboarding Consultant I

What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together.

Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!

If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!

This position is responsible for providing the functional solution expertise to the customer during the onboarding process. Create and deliver workflow analysis presentations as well as organization build workshops. Conduct validation sessions for organization build, trial conversions, Smart Start, training plans, product analysis, and professional services statements of work (PST-SOW).  This position is responsible for oversight of end users, superuser, and other training delivered during the onboarding process. Managing the coordination of the contract trainers, as well as ensuring the proper transfer of knowledge from workflow analysis and organization building workshops to the superuser and end user training. This position focuses on customers in all segments of the business, including Private Practice and Strategic Accounts.

What you will do

• Coordinate the execution of the defined customer training plans with the trainers.  Schedule, create work assignments, and inform contract trainers that provide superuser, end user, and other training needs that are delivered during the onboarding process.  Conduct knowledge transfer discussions with trainers to provide customer expectations, specific workflow needs and change management strategies. 

• Complete Workflow Analysis and/or oversee a trainer that completes the onsite Workflow Analysis.   

• Work with the customer to complete the Organization Build Workshops or SmartStarts and validation. Schedule and conduct planning, building, and validation workshops with the customer. During these workshops, you will assist the customer in the construction of their database to meet the goals and needs of their organization. 

• Management of project tasks, add on training, and post Go Live tasks. Assist and collaborate with the project manager.  After Strategic Account or DSO customers Go Live, continue to oversee and manage the remaining tasks and training that cannot be completed prior to the live conversion. 

• Recognize and provide input into process improvement. Lead process improvement efforts as needed.  

• Work with other team members as needed to operationalize new professional service offerings.  

• Collaborate with the Sales and Customer Success teams to advise on the successful onboarding of Henry Schein ONE purchased solutions as needed. 

• Work toward and assist in the achievement of individual, team, department, and company goals. 

• Manage multiple/simultaneous Onboarding projects and resolve customer escalations. 

• Travel typically less than 10%-20%. Office environment. No special physical demands required.

• Typically, 2 to 4 years of related professional experience.

• Typically, a bachelor’s degree or global equivalent in related discipline.

• Minimum of 3 years of practice management solution training or management, relevant Dental Industry experience, or Solution Consultin