FT Concierge

Company Description

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Front Office Team as a Concierge located at SLS South Beach, Miami. JOIN THE SLS FAMILY TODAY!

Job Description

Job Purpose:

Under the general guidance of the Front Office Manager and Guest Services Manager, assist in ensuring information to guests and visitors regarding the hotel and its facilities and the surrounding area with its restaurants and attractions.

Duties & Functions:

• Provide information and assist guests prior to arrival and during their stay with: dining and nightlife recommendations/reservations, theater/musical productions, vehicle rentals, limo/transportation services, spa/salon services, sporting events, golf facilities, sport/athletic/outdoor activities, airlines/charter flights, directions
• Maintain complete knowledge of:

• all hotel offerings, services and hours of operation
• all hotel restaurant food concepts, menu, dress code and ambiance
• all hotel day/nightlife concepts, menu, dress code and ambiance
• all hotel room types/names, layout, amenities and locations
• all hotel room rates, special packages and promotions
• daily arrival & departure lists
• scheduled daily group activities, names and location of meeting/banquet rooms
• local events, attractions, holiday schedules

• Establish and maintain relationships with vendors and ensure information and resource materials are current to accommodate guest requests
• Inspects and maintains overall cleanliness and appearance of the Concierge desk
• Perform duties concerning check-in and check-out of guests when volumes warrant
• Responsible for all guest packages and incoming guest deliveries
• Process and notify guests and receipt of facsimiles, mail, messages, and packages
• Assist guests in sending mail, messages, and/or packages
• Maintain a thorough knowledge of the city and all its attractions
• Any other reasonable duties as assigned by the supervisor or manager

ADDITIONAL RESPONSIBILITIES

• Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
• Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
• Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
• Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS                                

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Actively welcome, greet and check guests in.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with company’s policies and procedures.

OTHER DUTIES

Assimilate into the company’s culture through understanding, supporting and participating in all the company’s elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may