Associate Director, Learning & Development, Integrated Account Management

Job Description

Job Description

The IAM (Integrated Account Management) Learning & Development Associate Director plays a pivotal role in helping Integrated Account Management and Key Account Management teams across business units acquire the skills and knowledge needed to excel in their roles and contribute to the success of the organization’s Integrated Account Management efforts. Integrated Account Management and Key Account Management represent a very significant part of our United States business. Will play a critical role in creating and driving all the Learning & Development strategies and activities comprised in a project which aims at creating a Customer Engagement framework, Talent Acquisition strategy, Competency Model and Assessment Framework, Learning Content for Integrated Account Management and Key Account Management across our Unites States Market Operations.

If you are a highly-collaborative, experienced individual seeking an opportunity to support multiple Business Units in the United States Market from an Integrated Account Management standpoint and build the respective commercial and leadership capacity building initiatives, this role is for you.

Your responsibilities will include:

• In close partnership with Senior Vice Presidents, Account Management, all United States Sales Council Members (AVPs of Sales) the Steering Committee, create and execute our United States Account Management Learning strategy and respective core programs, deliverables.

• Advising senior and mid-level Integrated Account Management/Key Account Management United States business leaders on the Learning & Development implications of business decisions, strategies, and organization change efforts.

• Consulting and advising Key Account Management leadership to achieve an aligned view of Learning & Development needs and priorities in support of business outcomes in the United States

• Representing United States Key Account Managers/Integrated Account Managers needs and priorities into Global Learning & Development to influence global Learning & Development focus and approaches

• Partnering closely with Human Health Learning & Development Commercial Capabilities Director in making sure to inform and to execute on Common and Core Key Account Management Learning solutions.

• Driving Key Account Management/ Integrated Account Management initiatives by consulting with key senior stakeholders to identify performance needs and gaps, then collaborating with Global Learning & Development organization and functions to realize and implement respective programs

• Monitoring and leveraging performance results and recommending Learning & Development improvement opportunities, as appropriate

• Partnering with Human Resources to provide learning & development expertise in support of the development and implementation of Human Resources plans, programs, and tools to build and enhance organizational capability, as appropriate

• Planning and promoting the understanding, application, and improvement of learning strategies and solutions to address talent gaps and needs

• Managing direct reports in charge of executing the Key Account Management/ Integrated Account Management Learning United States strategies.

Key competencies:

• Business Acumen: Ability to engage with business leaders around business strategy, goals, and business outcomes, and make sound business decisions

• Leadership: Demonstrated skill in applying approaches, tools, and techniques to gain the cooperation and support of others; ability to lead by example and foster collaborative relationships

• Influencing: Advanced ability to partner, collaborate, and impact decisions at all levels within and outside the organization

• Creative Thinking: Demonstrated skill in applying tools and techniques for grasping new concepts, acquiring new ways of seeing things, and revising ways of thinking and patterns of behavior

• Oral and Written Communication Skills: Advanced ability to express oneself to provide information to others effectively and in a succinct manner; outstanding verbal, written, and executive level presentation abilities and interpersonal skills; ability to ask thoughtful questions to gain insights, listen, and understand other perspectives

• Coaching: Ability to encourage, motivate, and guide individuals and teams in learning and improving effectiveness

• Decision Making and Critical Thinking: Advanced ability to use a broad range of methods, assumptions, frameworks, and perspectives when solv