Senior Director, Software Engineering

Position Summary...

What you'll do...

Job Summary:  

Are you passionate about pioneering cutting-edge technology, including GenAI, that can revolutionize customer service experiences? Do you dream of playing a technical role that will shape the future of customer service at the Walmart scale?  If you possess exceptional technical and leadership expertise, you may be interested in this opportunity.  

As a Senior Director of Engineering, you're a strategic senior technology leader who is responsible for shaping and leading the technology strategy, delivery, and operational excellence to ensure scalable technology solutions. You will own attracting, developing, and growing top engineering talent while fostering a culture of innovation and high performance. 

About Team: 

The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. The Customer Care Technology team is part of the Enterprise Business Systems organization in Walmart Global Tech. We partner with our product, business and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better. 

  

What you'll do:

Lead a High-Performing Organization: Attract and develop top talent. Provide guidance, mentorship, and career growth opportunities. Set high performance expectations. 

Foster Culture: Create an engaging, collaborative, curious and innovative organizational culture.  

Technical Leadership: Provide technical leadership and oversee system architecture decisions. 

Operational Excellence: Build a culture of operational excellence, ensuring the availability, scalability, and performance of our systems. Enhance operational and engineering standards proactively. 

Deliver Impactful Solutions: Own the delivery of software systems that significantly impact the company. 

Define Technical Strategy: Collaborate and influence business and product teams to maximize long-term success. 

Communicate Vision and Strategy: Effectively communicate vision and strategy to cross-functional teams, from senior leadership to partner teams and engineers. 

What you'll bring: 

Bachelors, Masters, or PhD from a reputed institution. 

15+ years of software engineering experience in a related industry. 

7+ years of experience managing and mentoring software engineering teams. 

4+ years of experience managing other managers. 

Demonstrated history of building successful software products at scale.

Demonstrated history of building successful software products leveraging GenAI technology.  

Strong system architecture, problem-solving, and data-driven decision-making skills. 

Ability to influence business and product teams with strong collaboration skills. 

Excellent verbal and written communication skills, adept at communicating with executive levels, peers, and subordinates. 

Demonstrated history of customer obsession and an agile mindset. 

Strong sense of ownership and urgency.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including