Home Base Texas Veteran Outreach Manager

Site: Mass General Brigham Incorporated

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

***Candidates must live in Houston, TX or the surrounding area, or be willing to relocate to Houston, TX***
Home Base, a Red Sox Foundation and Massachusetts General Hospital program, is dedicated to healing the invisible wounds – including post-traumatic stress, traumatic brain injury, anxiety, depression, co-occurring substance use disorder, family relationship challenges and other issues associated with military service – for veterans of all eras, service members, military families and Families of the Fallen through world-class clinical care, wellness, education, and research.

Home Base is seeking a dynamic and entrepreneurial to lead, identify, motivate, and guide veterans and families struggling with the invisible wounds of war into care. The Home Base Veteran Outreach Manager will be a vital member of a professional team. They will serve as a critical "boots on the ground" liaison between Home Base programs and Veteran communities. The liaison will be the senior lead in connecting all veterans to care. They will provide unique solutions to access Home Base’s programs and resources from other partners. This role is remote but local to the Houston, Texas area. Must have reliable transportation to travel regionally.

 

Job Summary

Summary
Responsible for developing and managing outreach programs aimed at supporting patients and connecting them with community resources and behavioral health services. Works to enhance patient access to care through partnerships with external agencies and community organizations, improving overall patient outcomes and well-being. Provides education and guidance to ensure patients receive appropriate support throughout their care journey. This role is remote but local to the Houston Texas area. Must have reliable transportation to travel regionally. Some nights and weekend work required.


Does this position require Patient Care? Yes

Essential Functions
-Establishes and maintains relationships with community organizations, healthcare providers, and support agencies to facilitate patient referrals and services.
-Conducts assessments to identify patient needs and connects them with available resources in the community, including behavioral health and social services.
-Develops and implements outreach strategies to enhance patient engagement and ensure under-resourced populations have access to essential care.
-Oversees program logistics, including scheduling, coordinating with community partners, and monitoring outreach activities to ensure compliance and effectiveness.
-Provides education and guidance to patients and families regarding available community services and how to access them.
-Tracks and reports on program performance, analyzing outcomes to identify areas for improvement and adjust strategies as needed.
-Maintains accurate and confidential records of patient interactions and referrals, adhering to privacy regulations and hospital policies.
-Advocates for patient needs and represents the hospital in community meetings and outreach events to promote accessible healthcare services.

 

Qualifications

Education
Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience

• Must have some proven/successful management experience
• Leadership experience strongly preferred
• Military experience required
• Must have an honorable discharge (proof of DD 214 required)
• Experience within a hospital or healthcare setting 3-5 years preferred

Knowledge, Skills and Abilities

• Excellent communication and interpersonal skills for working with patients, families, and community partners.
• Ability to conduct needs assessments and develop effective outreach plans.
• Strong organizational skills and attention to detail in tracking and managing program activities.
• Ability to handle sensitive information with discretion and maintain patient confidentiality.
• Problem-solving skills to address barriers to patient care and access.

 

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently