Senior Amazon Account Manager

About eAccountable: 

eAccountable is a trusted leader in digital marketing, specializing in driving growth for online retailers. For two decades, online retailers have partnered with us to increase revenue, acquire new customers, and build brand loyalty. Through an integrated multi-channel digital marketing approach, we have helped our clients across many industries recognize quick and extremely impressive results. 

Our team is distinguished by their client-centric approach—treating each client's business with the dedication and care as if it were their own. This commitment enables us to deliver personalized service and achieve the highest standards of success and innovation in everything we do. 

eAccountable is part of the MarketOnce family of companies, which includes ROI Consultancy Services and ROI Rocket. Together, we strive to deliver unparalleled solutions. Headquartered in Denver, Colorado, our global team collaborates from various locations across the US and Europe. We value curiosity, creativity, collaboration, and expertise, continuously striving to push boundaries and exceed our clients' expectations. Join us at MarketOnce and be part of a culture that drives meaningful results. 

About the Opportunity: 

The Senior Amazon Account Manager at eAccountable is pivotal in managing and growing our clients' Amazon accounts. This role demands a deep understanding of the Amazon ecosystem, strong client management skills, and the ability to lead complex, high-value accounts - including large catalogs, Vendor accounts, deadlifts, restricted categories, etc. The ideal candidate will have a proven track record of scaling portfolios, training team members, and driving business growth. 

What You’ll Do: 

Account Management 

• Oversee complex accounts, including Vendor Central, global clients, and accounts with +$1M monthly ad spend. 
• Manage a portfolio of accounts, ensuring high performance and strategic alignment. 
• Conduct weekly reporting and performance monitoring to ensure consistent client success. 
• Lead recurring client calls with strong people skills. 
• Initiate creative requests with strong project management skills. 
• Deliver Business Reviews (QBRs & ABRs) and strategic planning sessions to showcase value and align on objectives (both in-person and virtually) 
• Conduct in-depth analysis of account performance, identifying opportunities for improvement. 
• Lead billing processes and ensure accurate invoicing for clients. 
• Act as lead, or support, on shared accounts to ensure work is completed and shared appropriately.    

Business Development 

• Drive growth by selling additional services and multi-service selling functions. 
• Identify and develop new service lines to expand eAccountable’s business offerings. 
• Foster strong partner relationships to build long-term collaborations. 

Team Mentorship 

• Help to onboard new employees on tools, processes, and best practices. 
• Set the example for the team by being proactive, fostering productivity, and ensuring processes and workflows contribute to efficient and effective team operations. 

Media Spend and Creative Management 

• Optimize media spend for maximum ROI across campaigns, including DSP.   
• Collaborate with creative teams to develop impactful advertising and marketing assets. 
• Synthesize data from AMC and extrapolate key points.  

What We’re Looking For: 

• 7+ years in Amazon account management or a similar role, preferably in an agency setting. 
• Deep knowledge of Amazon Seller Central, Vendor Central, and advertising platforms. 
• Strong analytical skills with the ability to interpret data and make informed decisions.