Sales Support Specialist (m|f|d)

Company Description

Join us!

For 35 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to significantly contribute to biomedical sciences. We encourage a creative working environment driven by pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 4,900 experts from over 50 countries contribute to our sustainable success. 

Job Description

• You perform administrative and operative tasks with regards to order entry, customer data administration, supporting sales tasks from back office and (financial) administration.
• Processing and monitoring all customer and internal orders for the subsidiary, from order entry to final delivery, invoicing (credit and debit notes) and debt collection belong to your core activities.
• You execute and maintain "special orders" (like supply agreements and/or standing orders, batch reservations) and special conditions in the systems (incl. discount management).
• as part of our customer service team you are the first point of contact for all requests, enquiries and complaints from our customers (via mailbox, phone or other communication channels) and you ensure that all requests are followed up and channeled accordingly.
• potential additional administrative and Sales/Marketing Support tasks as required by the subsidiary would also fall under your responsibility

Qualifications

• You have completed an apprenticeship or equivalent
• You ideally have already some commercial, customer service or order processing and shipment experience
• Excellent business communication skills (verbal, written and presentation) and strong organizational skills as are required for this role. Time-management skills and problem-solving expertise belong to your strong points.
• Proficiency in MS Office, SAP ERP and CRM
• Fluent English and French language skills.

Additional Information

What we offer

• Diversity: International teams and cross-border intercultural communication
• Room for creativity: It’s the most clever solution that we always strive for
• Miltenyi University: A clever mind never stops learning, take advantage of our in-house Training Academy

Contact us
If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us an idea of when you can start and the kind of salary you are looking for, outlining why you have applied.