Sales Support Associate III(4-20hrs)

Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio – a global house of brands powered by optimism, innovation, and inclusivity.

 

 

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

 

Sample of tasks required of role:

 

CASH WRAP:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Represent Coach brand appropriately
• Create lasting impression by genuinely thanking customer and provide reason to return
• Maintain cash and POS media accurately and in compliance with Coach policy
• Suggest multiple add‐ons and sell gift cards
• Maintain cash wrap organization and cleanliness
• Maintain accuracy when operating POS
• Conduct email/name capture, where permitted by law
• Read cues and determine customers’ needs
• Interact genuinely and naturally with the customer
• Greeting the customer with a smile and with eye contact and offering your name

 

STOCKROOM / WAREHOUSE:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Maintain Company Loss Prevention standards
• Participate in store physical inventory counts, as scheduled
• Prepare and conduct regular cycle counts, as directed
• Manage stock levels/product ownership in back-of-house and sales floor
• Shift/organize product in the stockroom; react to sell through and make room for new product
• Organize and clean stock room daily; to include offsite / remote warehouse as applicable
• Process shipment/transfers according to Coach standards and timeframes
• Communicate all discrepancies to Store Management
• Scan cartons/transfers, verifying store information is correct
• Notify Store Management when new product arrives
• Receive shipment and transfers

 

SALES FLOOR:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Upkeep housekeeping standards
• Respond to customer requests confidently; partner with sales team or Store Management, when needed
• Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
• Support sales floor activities, as directed
• React to sell through and execute visual merchandising needs.
• Replenish sales floor/assigned zone
• Regularly analyze sales floor to assess replenishment needs

 

Competencies required:

 

 

• Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.