Implementation Project Manager

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At iRhythm, we are dedicated, self-motivated, and driven to do the right thing for our patients, clinicians, and coworkers. Our leadership is focused and committed to iRhythm’s employees and the mission of the company. We are better together, embrace change and help one another.  We are Thinking Bigger and Moving Faster.

About This Role

iRhythm is currently seeking an experienced and motivated Implementation Project Manager. This is a remote position that can be located anywhere in the US. This role will lead the implementations of iRhythm’s EHR Integration & digital solutions services with health systems across the country. You will be our go-to person for our customers as you lead them through our implementations and ultimately to go-live, while setting them up for a successful long-term experience with our integration service. Managing these projects successfully will take a mix of people skills, project management, and technical expertise in configuring integrations.

Our work environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Owns the project management of an EHR Integration between a customer and iRhythm
• Responsible for leading internal calls & customer calls,
• Owns the success of the EHR integration between the customer & iRhythm
• Utilizes technical interface expertise to build, test, and validate EHR integration technically & operationally to seamlessly fit into customer workflows
• Supports customers throughout projects from kickoff through go live, to ultimately hand off the customer to our Customer Care organization for ongoing support
• Develops and maintains relationships with cross-functional partners and customers on a regular basis
• Collaborates internally and externally to understand the EHR integration opportunity, need, account readiness, and fit.
• Documents customer scope, workflows, and utilizes best practcies to bring projects to a successful outcome
• Assists sales team in explaining iRhythm’s interface mechanisms and details to the clients on pre-integration calls.
• Develops and implements KPIs, goals, and success metrics, so the customer delights in working with us and so the iRhythm Zio Service is further adopted throughout the customer’s system.
• Drive continuous improvement of our processes and value to customers by leading and executing on internal projects, interacting with multiple internal and vendor stakeholders.

About you:

You are an analytical, detail-oriented individual with the ability and desire to work in a fast paced, rapidly changing environment. While a large piece of the role is customer-facing, this team interacts with nearly every other division at iRhythm and are looking for someone that is excited about continuing to improve our processes, our collaboration with others within iRhythm and the other companies we work with, and the overall value that our customers get out of the comprehensive iRhythm solution.

The ideal candidate will have experience working with health systems and managing integrations or EHR project on either the health system or vendor side previously. Experience with the specific technologies mentioned below are a plus.

In addition to the overview above, here are a few key skills and qualities we’re looking for from you:

• Exceptional customer service orientation with a focus on collaboration and flexibility when working with both external and internal stakeholders.
• At least 3 years of integration experience with EHR’s.
• Significant knowledge of, and experience configuring, HL7 integration engine solutions (IRIS for Health/Intersystems or Mirth preferred, others are ok!). Experience with FHIR is a plus.
• Significant knowledge of HL7 and experience coding messages (i.e. ORM, ORU).
• Experience with scripting (we use JavaScript, we’re looking for experience with any language) with regular expressions.
• Ability to multi-task and prioritize business requirements in a dynamic, fast paced environment.
• Significant experience with Microsoft Office and associated tools for project management.
• At least 2 years of project management experience.
• Excellent communication and presentation skills.
• Proven success in working with health systems or providers in a strate