Senior Director of Regional Social Services

THE SALVATION ARMY

NORTH & CENTRAL ILLINOIS DIVISION

JOB DESCRIPTION

 

JOB TITLE: Senior Director of Regional Social Services

PEOPLE MANAGER: Yes

REPORTS TO: Executive Director of Social Services

FLSA STATUS: Exempt

PAY GRADE:   412

PAY RANGE:   $116,207 - $145,259

 

WHO WE ARE

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for kids after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

 

JOB SUMMARY

The Senior Director of Regional Social Services provides direct supervision to the three Regional Directors of Social Services serving Northwest Illinois, Central Illinois, and Chicago. The role ensures consistent program oversight and site support across a large, geographically diverse Division by holding Regional Directors accountable for program quality, compliance, community engagement, and staff development within their regions. Working in close coordination with the Executive Director of Social Services and the three divisional Senior Directors for Program Operations, Mission Investment Management, and Monitoring, Evaluation, and Learning, the Senior Director ensures that Regional Directors and their teams have the resources, standards, and tools required to support program sites effectively.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Areas of responsibility include but are not limited to the following:

 

Regional Oversight and Divisional Authority

• Provides oversight of social services delivery across the Division's three geographic regions – Northwest Illinois, Central Illinois, and Chicago – ensuring Regional Directors connect program sites to Program Operations support, Mission Investment Management, and Monitoring, Evaluation, and Learning.
• Provides direct supervision to the Regional Directors of Social Services, holding each accountable for the effectiveness of their regional team and the quality of support delivered to program sites.
• Establishes and maintains the standards, expectations, and accountability structures that guide Regional Directors in delivering consistent, high-quality support across their regions.
• Ensures clear role clarity across regional teams, resolving escalation questions as they arise and facilitating effective matrix relationships between Regional Directors and the divisional functional heads of Program Operations, Mission Investment Management, and Monitoring, Evaluation, and Learning.
• Coordinates with the Senior Directors of Program Operations, Mission Investment Management, and Monitoring, Evaluation, and Learning to ensure regional counterparts are effectively connected to divisional resources, standards, and tools.
• Anticipates and responds to changes in the regional operating environment and ensures Regional Directors are positioned to adapt their teams accordingly.

Impact Area Stewardship and Field Connectivity

• Ensures Regional Directors serve as effective partners with site advisory boards, providing strategic guidance on program planning and community-responsive program development within their impact areas.
• Ensures every active program site in each region has a clear and accessible regional point of contact for administrative support, program development, and capacity building.
• Monitors the effectiveness of Regional Directors and their teams across all three geographic regions for consistency, responsiveness, and quality of site support.
• Identifies patterns of field need across regions, ensures regional teams have what they need to support sites effectively, and escalates systemic issues to the Executive Director of Social Services.