Testing Specialist, Washington County Campus

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Testing Specialist is responsible for the administration of the NWACC placement tests and NWACC classroom tests. The incumbent will also assist with the scheduling and administration of a variety of testing programs, proctor services, and certification testing. This position is responsible for coordinating office activities and developing, revising, and recommending administrative policies and procedures as directed by supervisor. The primary location for this position is the NWACC Washington County Testing Center, but covering shifts at the NWACC Benton County campus will be required. This position is governed by state and federal laws and agency/institution policy.

Essential Duties:

• ​Manages Washington County Testing Services, including scheduling and proctoring NWACC course, placement, and accommodated exams; maintains an organized workspace; and monitors supply inventory.

• Oversees the scheduling of all placement exams at both locations.

• Continuously monitors testers and enforces testing security procedures while administering various types of pencil/paper and computer/web-based tests for prospective and currently enrolled students.

• Obtains and maintains relevant certifications to support the administration of assessments associated with community proctoring services, including CLEP, DSST, PearsonVue, Kryterion, and PROV.

• Maintains testing records and ensures that the data is properly transmitted to the appropriate physical location or digital storage.

• Edits content for the Testing Services MyNWACC webpage and completes special projects or additional tasks as assigned by the Director of Testing Services.

• Must have the ability to work a flexible schedule including covering an occasional Saturday and/or evening.

• Deliver prompt and high-quality customer service by responding to inquiries about Testing Services through phone, email, and in-person interactions.

• Regular, reliable and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Rate of Pay: $18.55 per hour *Higher compensation may be considered based on qualifications directly related to position.

Completed applications received by 01/05/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position.

Minimum Qualifications:

• Associate degree from an accredited institution of higher education

• At least 2 years of experience in a specialized or related field applicable to work performed

Preferred Qualifications:

• Bachelor's degree from an accredited institution of higher education

• At least one year of experience working at an academic testing center

• At least 2 years of customer service experience

Knowledge, Skills, and Abilities:

• Must be a self-starter who takes accountability for performance while requiring minimal supervision

• Strong time management, multi-tasking, and organizational skills

• Knowledge of Student Information systems, word processing programs, spreadsheets, email and other computer programs

• Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner

• Ability to build relationships with individuals and teams across the institution and campus

Physical Demands/Work Environment:

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
While performing the functions of this job, the employee is:
Frequently:
• Manipulate items with fingers, including keyboarding
• Sitting
• Standing
• Walking
Constantly:
• Hearing
• Repetitive motion
• Talking

The worker is requir