Business Technician- Portfolio Management - Any FE Location

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [FEU]

The Business Technician plays a critical role in managing the onboarding, offboarding, and ongoing systems access for contractors supporting FirstEnergy Transmission & Distribution projects. This position requires strong analytical skills, exceptional attention to detail, and a deep understanding of access management, compliance, and security requirements. The role ensures all contractor access remains compliant with FirstEnergy (FE), CIP, and FERC policies. In addition to access management, the Business Technician actively participates in testing and consulting on technical enhancements to FE onboarding and access systems—including Empower, FE Onboarding App, Power BI reports, Unifier, and other related applications—to support successful enterprise-wide implementations. This position serves as a key point of contact and subject matter expert for contractor access, collaborating closely with IT, compliance, and operational teams across the organization. This position can be located at any of the FE major hubs Akron, Reading, Greensburg, Fairmont, Morristown/Holmdel, Erie or Toledo

Responsibilities Include:

• Review contractor onboarding documentation for accuracy and compliance.

• Independently utilize data analysis tools such as Microsoft Excel, Empower, and RAAD to verify 100% contractor onboarding compliance.

• Analyze information from internal and external stakeholders to determine required logical, physical, and network access.

• Collaborate with FE managers and internal teams to establish appropriate access levels for each contractor.

• Coordinate with the FE IT Department to ensure laptops are built with correct programs and validated access.

• Request and summarize physical and network access approvals for contractors.

• Coordinate equipment delivery and provide contractors with clear instructions for use.

• Track expired background checks and coordinate with vendors to obtain updated documentation.

• Follow all internal security procedures related to contractor background checks and compliance.

• Research, develop, and maintain Excel-based access templates to ensure consistent access aligned with contractor roles and job descriptions.

• Update templates as system access requirements evolve.

• Create new templates for newly identified contractor roles.

• Develop and maintain detailed documentation for contractor onboarding and offboarding processes.

• Identify and document FE systems utilized by each contractor role.

• Use QlikView and Excel (including pivot tables) to analyze contractor physical access levels.

• Validate analysis results with leadership and update RAAD as needed to ensure compliance.

• Review and validate required training completion using reports from Map My Learning, QlikView, and Excel.

• Serve as an internal consultant during the development of FE applications such as CIMS, FERA, and Unifier.

• Conduct extensive system testing to ensure functional accuracy and readiness before organizational rollout.

• Act as the primary department responsible for developing and maintaining FIM roles across contractor classifications.

• Review and approve requested access in a timely manner.

• Analyz