GCO HR Services - Workforce Planning Coordinator

GCO HR Services Coordinator - Workforce Planning is responsible for developing and communicating schedule for GCO Team Members, under various Brands/Fleets of Carnival Corporation, while ensuring that optimum manning budgets are maintained and with minimum discrepancy. Collaborate with Operations Team and various Brand partners to understand the scheduling needs and limitations/requirements that need to be considered while developing crew schedule. Support Manager GCO HR services by providing weekly reports on future schedule projections, trends and areas of concerns in terms of manning needs. Collaborate with the Recruitment Team and maintain open communication to aid the process of sourcing and placement of new hires. GCO HR Services Coordinator Workforce Planning is also responsible for maintaining employee records in CPS/HR System, assisting with crew travel arrangements as/when needed and handling email and phone communication in a professional manner. GCO HR Services Coordinator - Workforce Planning must be diligent and proactive, ensuring that manning shortage does not occur and if it does it’s quickly resolved.  Maintain low travel/visa/medical costs through effective scheduling. 

Essential Functions:

• Crew Schedule: Maintain manning levels fleet wide in accordance with manning budgets. Schedule newly hired casino crew by following suggestion given by the Recruitment Manager.Schedule returning casino crew, taking into consideration their personal requests (Fleet of their choice, Partner, Vacation length, etc.)
• Special Projects/Events/Dry Docks- collaborate with the Operations & Marketing teams to understand the requirements for each project and complete crew schedule to align with those requirements.
• Book appropriate travel arrangements (flights, transportation, hotel) in support of successful employee embarkation/debarkation or ship to ship movements. Ensure that all returning staff, including new hires are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, etc.   
• Provide exemplary customer service while handling employee requests and questions.  Respond to All Email/Telephone Queries and Manage various department mailboxes
• Ensure that all data related to crew assignments is kept up to date and accurate. Ensure timely distribution and reporting of crew assignments and relevant files to internal and external business partners.
• Perform various administrative functions such as: filing, copying, faxing. Ensure the proper storage of crew personnel files on site and off site. 
• Maintain effective communications with various Brand partners and provide necessary reporting on an as needed basis.
• Liaise with Shipboard Management, Port Agents, Manning Agents and internal business partners in order to make necessary arrangements for embarking/debarking crew. 
• HR System Data entry - Maintain employee records in CPS/HR System, inclusive but not limited to their personal information, payroll and past/future ship assignment

Qualifications:

• Minimum Education:  High School Diploma or GED
• Required Years & Area of Professional Experience: 1-3 years
• Critical Professional Related Technical/Computer Skills: Outlook, Microsoft Office Suite
• Preferred Experience & Type:  Working experience within cruise or general travel related industry

Knowledge, Skills & Abilities: 

• Must be able to address in a professional style and manner in both written and verbal communications.
• Attention to detail and ability to multi-task
• Knowledge of relevant flight regulations and required travel documentation
• Proficient in Microsoft Suite
• Must possess the ability to learn quickly and work in a fast-paced and team-oriented environment
• Strong organization skills
• Ability to work within time and budget constraints
• Pleasant and patient telephone manner

Decision-Making:

• Standard:  These decisions are those that are repetitive decisions on a recurring basis and are commonly related to daily activities. They are relatively simple, relying on historical data and previous solutions. Examples are: reordering of standard office supplies, handling transactions.   

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.  Requires regular movement throughout CCL facilities.

Travel:  None or very little travel likely.

Work Conditions:  Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  May be requested to work a different shift.  Other job specific working condi