It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Entry-level professional with limited or no prior experience to contribute on a project or program. Role learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training

Essential Functions                                    

• Record daily deposits, including entering borrower payments, scanning remittances, and delivering deposits to the bank when required.
• Respond to borrower inquiries via phone or email and document loan account as needed.
• Prepare and distribute loan payoff letters to external stakeholders.
• Process cash disbursements including loan payouts, housing counselor payments, borrower refunds and general accounts payable.
• Coordinate the transfer and retrieval of files archived at the State Records Center.
• Review and apply unapplied funds to repayment accounts within required timelines.
• Create manual invoices for loan accounts not included in automated billing.
• Monitor short sale and deed in lieu files and coordinate mortgage satisfaction recordings with internal staff.
• Scan and index documents into the imaging system.
• Prepare bankruptcy proof of claim charts and final cure documents.
• Monitor and respond to credit reporting disputes through the e-Oscar system.
• Review recertification and reevaluation documents for accuracy and update repayments appropriately.
• Prepare and submit biweekly productivity reports by agency deadlines.

Qualifications

Associate of Arts, Relevant professional experience (1-3 years)

Experience

Relevant professional experience (1-3 years)

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.