Customer Engineer (Pre-sales) [IC2 - IC3]

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. 

We are transforming how the world’s most important companies build software by industrializing development with AI. Today, most professional developers spend a disproportionate amount of time understanding code and performing repetitive, low-level tasks—leaving less time for innovation and meaningful impact.

We’re changing that. Sourcegraph brings AI-powered search and agents to the enterprise, helping teams automate the mundane and amplify what developers do best— solving hard problems and creating great products.

Here’s how we’re making a difference:

• Accelerating developers with AI agents that deliver insights and precision—enabling 5x faster test creation, 30% increase in merge requests, and saving 20 minutes per developer daily.
• Automating repetitive tasks, from remediating vulnerabilities (saving teams 1,000+ hours annually) to speeding up migrations that would take years to months. 
• Enabling innovation by addressing complex problems like automated bug triage, vulnerability detection, and AI-driven code reviews seamlessly integrated into workflows.

Trusted by 7/10 top software companies by market cap, 4/6 top US banks and many of the companies leading global innovation, like Stripe, Indeed, Tesla, and 1Password, and with $225M in funding from investors like a16z, Sequoia, and Redpoint, we are building the tools that will define the next era of enterprise software development.

If you’re passionate about solving the hardest problems in software and shaping the future of technology, join us. Let’s build something extraordinary together.

Location

🌎 While we hire almost anywhere in the world, we have office hubs in select locations and expect this person to reside in San Francisco or Denver to be able to work from one of our office locations for several days per week.

Required locations:

• San Francisco, CA
• Denver, CO

Why this job is exciting

As a Customer Engineer (pre-sales), you will have broad responsibility and growth potential in helping us take our pre-sales organization to the next level. Our customers are the world's leading technology organizations. No other role at any other company gives you insight into how so many world-class organizations and developers build software at scale, and no other role at any other company puts you right in the middle of it all like we do.

📅 Within one month, you will…

• Learn about our products, our value propositions, our customers, our team, and our processes.
• Set up your own fully configured sandbox instance
• Start building a trusting relationship with your peers on Sales, Value Engineering, Post-sales Success (Technical Advisory) and Support teams
• Join customer and prospect calls with some of our largest customers to understand their needs, how we communicate the value of Sourcegraph, and how we deliver positive impact to our customers’ business
• Get demo certified

📅 Within three months, you will…

• Continue to take ownership of more prospective relationships partnering with up to three Account Executives (AEs)
• Lead early-stage conversations with prospective customers and delve into the technical needs for success 
• Serve as an advocate on behalf of your customers by bringing important insights and feedback back to internal teams
• Drawing from past experience, as well as observations, make internal contributions by identifying opportunities to help propose and deliver solutions
• Participate in Customer Engineer-led projects which will mature our own capabilities, increase the breadth of our footprint both internally and externally, and positively impact our business and our customers

📅 Within six months, you will…

• Establish yourself as a thought leader and evangelist by using your insights to teach prospective customers new and better ways to get value from Sourcegraph.
• Mentor, recruit and train teammates, prospects, and new hires

About you

You are an enthusiastic, proacti