Insurance Commercial Lines Senior Account Manager

Company:

Marsh McLennan Agency

Description:

Position Summary:

Work remotely in the Denver area alongside a team of twenty-three of which six are based in Colorado, one in North Carolina, and 16 based in Oregon for our property and casualty insurance program, which comprises over 2,500 public entities (fire departments, libraries, park & recreation, water treatment, hospitals) across the state of Colorado, administered by McGriff.  

Specifically, you will be responsible for providing extensive education and support to our members and brokers, helping them understand and navigate our program’s coverages, advantages over competitors, and risk management services. This role consists heavily of in-person meetings with members, brokers, and prospects as well as participating at various local and national conferences related to our industry. We depend on this role to assist current members in our renewal process and prospects in the application process.

The ideal candidate will have a strong commercial insurance, consulting, and risk management background. This role operates as a liaison between our organization and our membership, which requires a desire to learn our unique coverage forms and the wide array of risk management software available to members.

Position Specifics:

We are looking for an individual who is adaptable, ready to listen, collaborative, a team player, and able to absorb feedback into their work. Designations such as CIC, CPCU, ARM, and CRM are desirable. You must be exceedingly detail oriented, possess a passion for client service, and be committed to learning as much as you can about our business and our clients. Position requires ability to travel 50% of your time annually to attend in-person meetings.

Qualifications:

• Bachelor’s Degree or equivalent work experience in the commercial insurance field.
• Advanced proficiency in Microsoft Office 365 programs
• High level of organization, time management skills, multi-tasking, and understanding and practice of professional standards
• Exceptional writing and editing ability, with a strong attention to detail
• Industry specific designations such as CPCU, CIC, CRM, ARM are a plus
• Ability to travel 20,000 auto miles with 21 overnight stays annually to attend in-person meetings
• P&C License (with Accident and Health license a plus)
• Experience with creating detailed coverage comparisons and summary of coverage displays
• Confidence with public speaking on insurance coverage and services concepts
• Familiarity with public entity operations a plus
• Sales experience a plus

Duties include but are not limited to:

Broker and Vendor Relations

• Participate in regional seminars, workshops, and conferences
• Timely communication with association, membership, and other Pool administrators
• Provide management reports and analysis to association, members, and other Pool administrators
• Participate in annual educational strategic planning seminar
• Work with brokers to explain Pool philosophy, coverage, programs, and services

Member Services

• Review and explain coverage concepts and risk management programs to district Board members, managers, and staff
• Assist members with online renewal values and exposures

• Communicate our long-term risk partnership solutions
• Work with team to deliver timely automated stewardship reports to 200 of our members annually
• Visit 40 members annually to understand their operations, review their exposures, and recommend how our risk management services can help lower their “total cost of risk”
• Work with and identify members who are receiving quotes from competitors to better understand the value of differentiators such as coverage and value-added loss control services
• Meet with 12 prospective members annually to show the coverage and loss control benefits of an Alternate Risk Financing Pool and educate them on reasons to join

Risk Management

• Discuss loss prevention needs with members and coordinate services with safety consultant teammates
• Facilitate Enterprise Risk Management (ERM) implementation
• Facilitate ERM discussions with members
• Review risk evaluations with members
• Help members understand and utilize available risk management programs and services

Coverage

• Assist Claims Advocacy Manager and P&L Operations Director evaluate coverage-related questions on TPA claim question when solicited
• Be a coverage advocate for brokers and members as appropriate
• Work wi