Retail Warehouse Assistant Manager

Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 7 different categories: cheese, ice cream, yogurt, sour cream, butter, cream cheese and frozen meals. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us. 

As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day. 

What you will do:

The Retail Warehouse Assistant Manager contributes to the success of day-to-day operations (typically Monday–Friday, with occasional weekend support) by upholding Tillamook’s brand excellence and operational standards. This role extends operational oversight through remote support, reinforcing consistency, and best practices across warehouse functions.

This position oversees the receiving and fulfillment operation for a diverse inventory of over 500 SKUs, maintaining high standards of accuracy, efficiency, and inventory control. This role contributes directly to Direct Commerce’s multimillion-dollar revenue performance through rigorous product quality control and timely issue resolution. It also builds and maintains strong vendor relationships by proactively addressing discrepancies and driving resolution.

In partnership with the Retail Manager and Retail Buying teams, this role co-develops and refines training programs to build team capability and ensure process standardization. Additionally, this role focuses on optimizing team focus and drives execution against key operational goals. The Retail Warehouse Assistant Manager models and reinforces Tillamook’s Shared Values, performance expectations, and behavior standards.

Financial and operational integrity are key components of this role, including the accurate processing of refunds, credits, and returns in alignment with company standards.

Here’s a day in the life:

• Ensure all company standards for quality, customer service, health and safety are met within the core values of Good Stewards, Uncompromising Quality, One Team, Play to Win, and Genuinely Care.

• Be adaptive to business needs by being flexible with work duties and working cross functionally across the business. Be willing to take on responsibilities and challenges, establish and achieve goals, and learn and master job duties

• Assign tasks and set goals for the day; ensure the team stays on task. Address and resolve difficult situations in a proactive, objective, professional, and solution-oriented manner.

• Build professional and respectful working relationships with all internal and external vendors, customers, coworkers, and management.

• Work closely with employees to provide real time, candid, and honest feedback to ensure their success. Partner with Creamery management regarding trends or challenges as appropriate.

• Take an active role in improving processes by providing feedback and suggestions to management

• Demonstrate effective communication with your team and managers

• Demonstrate excellent time management skills with the ability to work independently with little supervision, work under pressure, meet deadlines, and be flexible in working on multiple projects simultaneously.

• Collaborating with the E-Commerce channel owner to align on order fulfillment, weekly shipment planning, and monthly inventory reconciliati