SAP Business ByDesign Project Manager

About Sapphire Systems:

Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock the cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client’s operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services.

Job Summary:

As a Project Manager in our SAP Business ByDesign Practice, you will be responsible for overseeing the successful execution of multiple or large-scale projects. Your role involves maintaining strong client relationships, ensuring project delivery aligns with quality standards, and managing project budgets. You will play a key role in anticipating client needs, proposing business solutions, and fostering a collaborative and innovative team environment. Clear communication, effective issue resolution, and the ability to identify opportunities for change are essential aspects of this position. Your proactive approach, attention to detail, and dedication to maintaining client confidentiality will contribute to the overall success of our projects. Additionally, your role extends to participating in pre-project workshops, supporting the sales process, and staying current with industry trends through continuous learning. Your commitment to punctuality, responsiveness, and a willingness to travel as required will contribute to the overall success of our SAP Business ByDesign projects. Overall, your contributions will be vital in ensuring client satisfaction and project success within our professional services framework.

Requirements

Duties/Responsibilities: 

• Manage day-to-day client interaction and expectations for multiple or large-scale projects

• Anticipate client’s needs and proposes alternative business solutions

• Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships

• Possess a knowledge base of each client’s business, organization and objectives

• Maintain client engagement through regular meetings and status reports.

• Ensure that project deliverables conform to the quality standards being defined in the professional services quality management plan

• Manage the project budgets to ensure projects are delivered within the planned revenue and costs

• Serve as a key participant and facilitator in team and client meetings

• Maintain clear and up to date project documentation

• Identify and resolve issues openly and quickly

• Effectively communicate relevant project information to superiors and peers in the business

• Tactfully communicates sensitive information

• Provide regular feedback to the SAP Business ByDesign Practice Lead on team performance and any issues that may arise

• Encourage creative and innovative thinking from the team members

• Works across the organization to share lessons learned and best practice methods

• Possess the expert knowledge to identify opportunities for change and the ability to convey the need for change

• Primarily responsible for managing own workload, requesting additional project work when quiet

• Perform pre-project workshops and reviewing the customer Statement of Works or Confirmation of Requirements to support the sales process

• Responsible for writing and maintaining documentation that will be presented to clients to the required quality standard

• Identify and support opportunities for upsell or change requests with the account manager

• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in SAP Business ByDesign forums or blogs

• Always maintain complete client confidentiality

• Always punctual and responsive to queries from customers and other Sapphire employees

• Must be able to travel nationally and internationally and willing to stay away overnight on business as necessary

• Perform any other reasonable duties which may be required from time to time

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