Customer Success Lead

Description

Konnecto is seeking an experienced Affiliate Manager to join our dynamic team and lead client relationships within the affiliate marketing space. As an integral part of our team, you will leverage your deep expertise to drive growth, manage strategic relationships, and ensure the success of our clients and the value they extract from our affiliate intelligence platform. 

If you're a results-driven professional with a proven track record in affiliate marketing, we want to hear from you!

Responsibilities:

• Support client usage through extractions of value flows from the product 
• Train clients on product functionality and best practices 
• Day-to-day point of contact for Konnecto’s clients
• Generate case studies and testimonials with clients
• Communicate with decision-makers on the program’s health and status 
• Lead renewals and expansion opportunities
• Analyzing customer health metrics, product usage &  NPS
• Understand client strategy, needs, and current gaps to act as a strategic advisor to the client 
• Translate client's needs and feedback to internal teams and communicate back to the client 

Location 

• Preferred: New York
• Remote, USA

Requirements

What We’re Looking For

• 5+ years as an affiliate manager- responsible for net new opportunities, optimization of existing portfolio, and generating insights and reports to management
• Client management experience
• Ability to work in a fast & agile startup environment as a self-starter 
• Exceptional communication skills, highly organized, collaborative and detail-oriented
• Storytelling skills, with the ability to translate data into insights.

You will be set up for success if you

None