Patient Access & Reimbursement Training Design & Delivery Specialist

ROLE SUMMARY 

The ​Patient Access and Reimbursement Training Design and Delivery Specialist​ (the “Specialist”) will oversee the design, development, and implementation of a comprehensive learning programs tailored to Patient Access and Reimbursement (PA&R) colleagues (such as Field Reimbursement Managers, Dedicated Care Coordinators, Patient Access Coordinators, Field Access Specialists, Access Navigators, etc), enabling them with knowledge, skills and tools on patient access, reimbursement, and coverage to make Pfizer products available to patients and providers.  

The Patient Access & Reimbursement Training Design & Delivery Specialist will have a strong working knowledge of key related areas and lead training of patient access, reimbursement, and coverage as well as curricula design, training delivery, and content development that spans core customer engagement skills, market insights, advanced training, and additional content relevant to customer-facing colleagues serving in patient access and reimbursement roles. 

The Specialist must possess a deep understanding of the PA&R landscape, PA&R roles, and how these roles operate compliantly and effectively within an integrated team approach.   

ROLE RESPONSIBILITIES  

Act as a subject matter expert in patient access, reimbursement, and coverage, within the appropriate customer engagement skills and frameworks  

Maintain expertise and understanding of the compliant application of PA&R role-specific needs, which may vary based on PA&R role and may include:  coverage, drug reimbursement, appropriate coding guidelines, government payment systems, provider/carrier networks, copay assistance programs, Medicare, Medicaid, 340B, health plans, pharmacy benefit managers, access policies, Hubs, etc) 

Possess technical expertise in patient access & reimbursement topics, customer market perspectives, market knowledge, and drivers of local market dynamics, and has the ability to share and leverage this expertise to provide input and feedback to  internal stakeholders and appropriately influence relevant training strategy  

Partner effectively with all internal partners (Global Access & Value, Leadership, Market Access, KAM Leadership, Cross Functional working groups, Marketing, Medical, Sales, Regulatory, Legal, Compliance, Training, etc) to evaluate and prioritize general and specific patient access and reimbursement needs and manage demand 

Develop, maintain, and update learning journeys and training curriculum on patient access & reimbursement and integrated team content, enabling customer-facing colleagues with knowledge and tools on access, reimbursement and coverage to make products accessible  

Manage the design, development, delivery, and continuous updates of training programs for patient access & reimbursement in alignment with customer-facing strategies, engagement selling, coaching constructs, and pre-determined impact and outcome metrics.  

Work with legal and compliance to determine risks and placeholders for additional PA&R training requirements 

Work with the Accounts, Patient Access and Reimbursement team to develop consistent training approach and curriculum on how an integrated team works together by role, optimizing a team-based approach, and ensuring compliance with the Orange Guide and other applicable company policies.  

Conduct engaging training sessions, both virtually and in person, for new-to-role and established PA&R colleagues to increase knowledge and skills, and to reinforce desired behaviors 

Provide coaching and mentorship to colleagues throughout their training journey 

Ensure all training curriculum has been developed and delivered in compliance with Pfizer legal requirements 

Gather best practices and share with cross-functional stakeholders 

Partner with Learning Experience & Innovation Team to ensure the learning experience is integrated and built from end-to-end.;  

Partner with the Learning Effectiveness Team to ensure that the resources – print, eLearning modules, leader-led workshops, presentations, and sustainability programs – are reflective of PA&R teams’ needs 

Work with Customer Engagement Leadership, Sales Skills & Coaching Teams to fill training gaps based on emerging needs 

Work with Customer Engagement Strategy & Partnership Team to align on the needs for specific patient access and reimbursement roles as a result of market events / emerging topics identified  

Conduct regular review of training programs with key stakeholders to ensure the curriculum meets requirements for engaging with customers  

Utilize learning technology and manage training courses using Pfizer endorsed platforms such as Microsoft Teams, Pfizer Learning Academy Platform, and Questionmark 

R