POSITION SUMMARY

The Kripalu Shop Lead supports the daily operations of the Kripalu Shop and Café, working closely with the Shop Manager to ensure a seamless, high- quality guest experience. This role provides leadership and guidance to the sales team, helping to create an engaged, knowledgeable, and service- oriented environment. Responsibilities include team training, operational support, and maintaining visual and service standards across both the Shop and Café. The Shop Lead plays a key role in upholding Kripalu’s mission through exceptional customer care and operational excellence.

Experience is preferred but not required.

SALARY INFORMATION

Hourly, Non – Exempt role

Min:18.50 dollars – Max: 18.50 Dollars

SCHEDULE REQUIREMENTS

• Weekend and holiday availability.
• Flexibility to work morning and evening shifts in alignment with operational needs.

ACCOUNTABILITIES

• Lead and support the sales team in delivering proactive, guest- centered service.
• Train, mentor, and supervise team members in customer service, POS systems, shop procedures, and product knowledge.Ensure effective floor coverage that aligns with business needs and budget parameters; step in to cover shifts as needed.
• Execute merchandising plans and coordinate with stockroom staff to maintain well-stocked, visually appealing displays.
• Oversee sales transactions, ensuring accuracy and compliance with cash handling protocols.
• Promote safety and loss prevention practices in alignment with organizational standards.

• Support recruitment, onboarding, and integration of new team members.
• Partner with the Shop Manager to provide feedback, coaching, and performance input for the sales team.
• Maintain high standards of cleanliness and presentation throughout the Shop and Café.
• Perform additional duties as assigned by management.

CORE COMPETENCIES

• Demonstrates a strong commitment to equity, diversity and inclusion, actively contributing to a welcoming and respectful environment for all.
• Collaborates effectively and fosters positive relationships across teams.
• Understands and anticipates guest and team needs; offers practical, service-minded solutions.
• Adapts with ease to shifting priorities and supports the broader organization when needed.
• Brings a spirit of joy, warmth, and optimism to team interactions.
• Continuously develops job-related knowledge and skills; stays informed of relevant trends and best practices.
• Embodies Kripalu’s core values of love, wholeness, unity, service, and evolution in all aspects of work and interaction.

PHYSICAL REQUIREMENTS

• Ability to stand and walk for extended periods of time, up to 6 hours.

• Ability to lift up to 25 lbs. on a frequent basis.

• Ability to bend, stoop, reach, crouch, kneel, push, pull and twist repeatedly.

• Proficient use of fine motor skills for handling merchandise and equipment.

• Strong spatial memory to recall product placement and backstock locations.

MINIMAL QUALIFICATIONS

• Associates Degree or equivalent.

• 1 to 3 years supervisory experience.

• 1 to 3 years experience in a customer facing role preferred

• Strong customer service and communication skills.

• Proven time management and multitasking abilities.

• Comfortable using Microsoft Outlook, Word, and Excel

. • Familiarity with Kripalu programs and offerings is a plus