Director, Patient Engagement Platform Strategy & Management

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Project/Program Management Group

Job Sub Function:

Project/Program Management

Job Category:

People Leader

All Job Posting Locations:

Titusville, New Jersey, United States of America

Job Description:

We are searching for the best talent for Director, Patient Engagement Platform Strategy & Management to be in Titusville, NJ.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

Johnson and Johnson Innovative Medicine is committed to raising the bar on patient and caregiver experience through our Patient Engagement and Customer Solutions (PECS) organization.  The PECS team is accountable for the creation of personalized, seamless, and supportive experiences for patients starting treatments across the Innovative Medicine portfolio.

The Director- Patient Engagement Platform Strategy and Management will lead the strategic vision, development, and optimization of J&J’s patient engagement CRM to support patient engagement and service delivery. This role is critical in ensuring the CRM platform enables compliant, personalized, and efficient patient support experiences across therapeutic areas. The Director will also lead a cross-functional team of business product managers and business analysts to deliver on the roadmap and drive operational excellence.

Key Responsibilities

Product Ownership & Strategy

• Define and own the product roadmap for the Salesforce CRM, ensuring alignment with Patient Engagement and Customer Solutions (PECS) strategy.

• Discover and identify customer unmet needs across users of the CRM, continuously evaluating the patient support and experience landscape both within the healthcare industry and beyond  

• Translate user needs across into features, user stories and acceptance criteria, bringing a data-driven approach to prioritize capabilities with the highest value realization to enhance patient and caregiver experiences.

• Serve as the primary liaison between business stakeholders and technical teams, ensuring platform capabilities meet evolving patient support needs.

Salesforce Platform Leadership

• Leverage Salesforce modules to streamline workflows and improve service delivery.

• Ensure platform configuration supports HIPAA/GDPR compliance, consent tracking, and secure data exchange with third-party vendors and hubs.

• Partner with J&J IT to implement scalable, modular solutions that support future growth and innovation.

Team Leadership

• Lead, mentor, and develop a high-performing team of product owners, product analysts, experience designers and platform specialists.

• Foster a culture of accountability, innovation, and continuous improvement within the team.

• Manage team capacity, performance, and professional development aligned with enterprise goals.

Cross-Functional Collaboration

• Partner closely with J&J Technology to ensure platform capabilities deliver value to our customers 

• Collaborate with PECS operations, access teams, legal, compliance, security, and privacy to ensure CRM solutions are integrated, secure, and regulatory-compliant.