Account Manager, Banking

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Account Manager, Banking

Under direct supervision responsible for coordinating the account administration for Banking clients; responds to client inquiries, produces reports and transaction processing. Also responsible for assisting Private Bankers in business development; creating client presentations and coordinating with the National Client Servicing team.

This role is primarily relationship management for our banking clients, which includes account opening and maintenance duties, including daily transaction processing. This role will also require cash-handling in a teller capacity from time to time.

Major Duties

1. Coordinates with Nation al Client Servicing Team to execute daily client transaction activity and transaction processing including deposit-related transaction processing, account opening and closing, exception clearing, overdrafts, fraud reporting, etc.; ensures systems information is up-to-date; execution of client servicing events, communicating with clients and other internal and external partners.

2. Oversees development of appropriate action plans for client servicing and coordinates with other team members across disciplines to ensure execution and follow-up

3. Documents services provided, specialized procedures and ongoing written communications with client as appropriate in managing daily activity

4. Functions as a key member of the local banking team, engaging in the team workload, priorities, and client support

5. Develops clear understanding of clients need behind service requests and communicates to service partners. Obtains appropriate information from partners and client to facilitate service changes or transactions

6. Assists Banking Team with internal administration of accounts, business development and client presentations for Banking

7. Identifies service efficiency enhancements, process improvements and service delivery using creative and proactive measures

8. Communicates with clients regularly to inform them of account set-up or status, document requests or other information

9. Develops and maintains working knowledge of banking products required to monitor client relationships

10. Is well-versed in the compliance requirements for new accounts and relationships. Prepares compliance certificates, monitors document deficiencies and reviews compliance reports for adherence to policy and procedures

11. Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools

12. Participates in inter-discipline training within the office/region. Acts as a technical resource or expert for other account managers on process or procedures for delivery of service

13. Coordinates due diligence on accounts such as obtaining interest rates, deposit rate exceptions, and other items necessary for account servicing

14. Responsible for identifying and resolving problems within established guidelines

15. Expected to use some initiative but refer more complex problems to supervisors/experts

16. Works effectively as a team member but also independently

17. Knowledgeable of the core aspects of the job with applicable retail or private banking experience, and prior relationship management expertise

18. Support banking practice by running and creating formal reports

Qualifications

Knowledge of banking products and services is required. Knowledge of internal banking functions. Cash-handling in a teller role experience required.

Analytical, problem solving, and organizational skills required.

3+ years’ experience, or equivalent, in financial servicing/banking fields with client servicing background. Excellent customer service and communication skills required.

In office

This is an office-based position and for the effective performance of this role, the duties and responsibilities must be carried out onsite.

2049 Century Park East, Los Angeles, CA 90067