(USA) Distinguished, Design Researcher

Position Summary...

What you'll do...

Managing Functional Partnerships : Requires knowledge of: Stakeholder identification and mapping; Stakeholder analysis; Stakeholder communication; Stakeholder engagement techniques; Stakeholder management effectiveness tools and methods; Fluency in many specialized business vernacular; Deep understanding of diverse markets to deliver customer and business value; adapt style and best practices to accommodate cultural differences. To collaborate with partners in the value chain to achieve desired outcomes across international markets. Lead cross-functional strategic technology focused initiatives and encourage team to cultivate relationships across the businesses and markets. Establishes best practices in the relevant functional area for team members to collaborate with people having different perspectives. Facilitate cross functional team thinking and brainstorming activities to collectively create and share ideas. Establish shared goals and information sharing platform to foster collaboration. Resolve technical and business issues related to collaborative efforts in varying business conditions. Seek out individuals with different perspectives to help foster creativity and personal growth. Usability Testing and Iteration: Requires knowledge of: User profiles; Testing scenarios; Documentation; Test plans To perform testing against a design specification. Assists in the development of a set of specific suites of tests and the goals for each test. Works with customers to develop test scenarios and conducts acceptance tests on user stories. Participates in a specific user acceptance testing process. Records and stores test cases, associated input data, operations, and expected results. Influencing and Building Stakeholder Consensus : Requires knowledge of: Verbal/Non-verbal behaviors; Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations; Communication channels/mediums; Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties; Influencing styles. To lead discussions with varying viewpoints confidently. Influence diverse audiences using customized communication and appropriate frameworks. Leverage fact-based data & analytics insights to build a cohesive narrative and present in a clear, concise and meaningful way. Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs. Become a trusted advisor to diverse stakeholders, influencing them to act on the product/technology matters. Provide respectful, effective, timely feedback and seek, internalize, and utilize received feedback. Design Research : Requires knowledge of: Principles of research; Best practices of qualitative and quantitative research; Data analysis techniques; Techniques to detect gaps in information; Legal risks, factual errors, and breaches of codes of conduct involving the use of research material; Organizational research requirements; Success metrics for research projects; Purpose of research and how it will be used; Values, limitations, and risks of sources and social networks for research purposes; Emerging methods for obtaining relevant information. To commission and oversee the research project plans until project reaches the finalization stage. Drives the main research objectives and resource constraints of projects. Determines research procedures and research methods best suited to collect and analyze information. Oversees the interpretation of research findings to ensure relevancy. Drives improvements to research processes and practices to improve research outcomes. User Discovery: Requires knowledge of: User experience strategies; User interviews and surveys; User journeys; Story boards; Contextual inquiries. To demonstrate awareness of trends in user consumption hab