Full-Time Sr Asst Supervisor Food Service Catering & Events - Hershey's Chocolate World $23

Job Location: Hershey, PA

Hourly Pay Rate: $23 or more based on experience

Minimum Age: 18 years of age or older

Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays

 

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

 

This is a Full-Time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

 

A Senior Assistant Supervisor is responsible for overseeing the daily operations of the Hershey’s Chocolate World catering and events. They ensure the planning, preparing, and presenting of food for various events. They ensure events runs smoothly, maintain food quality, and adhere to safety standards while keeping The Hershey Company guest service standards and brand affinity in mind.

 

The Full-Time Senior Assistant Supervisor of Food Service Catering and Events is responsible for maximizing production and supervising the day to day operations of Hershey’s Chocolate World events. The incumbent must be keenly aware of the balance required to support superior customer service and Hershey’s Kitchens and food service production and operations. Responsibilities include direct PT Flex-Force employee supervision, zoning, coaching, training, tracking attendance/tardiness, and support performance appraisals. Responsibilities also include making some operational decisions and food display adjustments. The Full-Time Senior Assistant Supervisor of Food Service is responsible for maintaining bakery and food operations to standards set by Global Hershey’s Food Service Team and food safety and sanitation in all areas. The incumbent participates in weekly Hershey’s Food Service staff meetings and provides insight on consumer feedback.

 

Major Duties/Responsibilities:

Production and Supervision (70%)

• Ensure catering and events are executed at the highest level in accordance with the standards set by the Hershey’s Chocolate World leadership team
• Through observation and demonstration, effectively coach all part-time flex force food service team members to maximize guest engagement
• Communicate to all employees ensuring they are knowledgeable about food and event initiatives, promotions, marketing initiatives, and complex special events that impact the team
• Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible service
• Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines
• Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices

Operations (30%)

• Manage inventory to ensure all necessary ingredients are stocked and order supplies as needed
• Manage and maintain event prep and run of show
• Perform quality checks on food leaving the kitchen to ensure it meets guest expectations and department standards
• Ensure compliance with health and safety regulations, maintaining a clean and safe kitchen environment
• Support tracking finances, including food costs and labor, to identify areas of potential waste
• Interact with customers to address any concerns or special r